Profile

Based in New York City, ASAPP is a research-driven company focused on elevating enterprise performance with advances in AI that augment human activity and automate workflows. The company provides an AI-powered customer service platform aimed at streamlining and improving the process for customers and call centers alike. Rather than replacing humans with AI-powered software, ASAPP creates solutions that augment and improve customer service agents’ ability to respond to problems. The ideal result makes customer service radically better for both sides of the interaction instead of simply maximizing profits at the expense of user experience.

Founded in 2014, ASAPP is led by founder and CEO Gustavo Sapoznik, a graduate of the University of Chicago and a proponent of the advantages of his company’s industry-leading research arm. Sapoznik hopes to expand ASAPP’s capabilities beyond the call center and into other areas of business that are due for radical AI-fueled upgrades. Thus far, its focus has been natural language processing and converting speech to text using proprietary technology developed by veterans of Apple’s Siri. The company is supported by investors and industry titans like John Doerr and John Chambers, both of whom sit on ASAPP’s advisory board. In 2021, the company raised $120 million at a $1.6 billion valuation.