Overall Rank: 20
Category: Collaboration and Development
Category Rank: 1
- Top Software Company of 2021
- Top Software Company of 2020
In only a few short years, university students Mike Cannon-Brookes and Scott Farquhar turned their hustle and their drive to up their software game into a multi-billion-dollar company, Australian software titan Atlassian. The fruits of their labor, Jira, is a complete project management, bug tracking, and all-around IT management platform. The Confluence team management platform allows for company-wide collaboration and dissemination of knowledge in wiki form, providing an easily-searchable information repository that’s already integrated with Jira’s systems and supported with an early yet still widely used array of cloud products.
Atlassian is already used by over 160,000 organizations, including companies as diverse as Carfax and Domino’s Pizza. In 2019, the company finally cemented its status in the upper echelons of the software industry with annual revenue surpassing the billion-dollar mark. The growing enterprise software company boasts nearly 5,000 employees in its Sydney, New York City, Amsterdam, and Manila offices. In 2020 Atlassian announced it would be pivoting away from server-based products and towards greater emphasis on cloud and data center services.
Australian software company Atlassian has assembled an impressive collection of products that allow software developers to have first-class services and solutions at their fingertips.
The Jira platform, Atlassian’s trademark workflow engine, supports prefabricated or intricately personalized tracking for tasks. Jira can handle all types of project insight organization schemes. Operations and projects can be tracked by wholesale staff for greater clarity with incremental user access allowances.
Jira Service Desk
The Jira Service Desk is a toolkit meant to assist teams in efficiently processing incoming tickets, requests, and general communications from other company teams or customers. With features that essentially transform projects into help desks, Jira Service Desk is designed for end-user satisfaction and issue resolution. Unlike the workflow platform, this solution only obligates agents to secure licensing.
Jira Core leverages the Jira engine for business units in order to simplify task-based projects. The Core can tackle projects of any scope, from checklists to complicated, intersectional workflows. Jira Core has become a mainstay for all sorts of team deployments in the business world.
Atlassian has brought collaboration documentation service to new heights with Confluence. This powerful “wiki” archive can maintain a comprehensive log of document alterations and show an audit timeline for improved relays between teams. Its newest interactions have added a streamlined feedback loop and enhanced its synergistic editing tools.
Communications facilitator Statuspage has eased the ongoing burden of incident management transparency. By apprising clients of maintenance downtime or other access complications, Statuspage has helped DevOps, support, and IT teams establish customer trust and slash support budgets.
Opsgenie is a premium notification service that has more than 200 rooted integrations and a customizable rules engine. Part of the Atlassian portfolio since 2018, Opsgenie allows not only quicker status updates and notifications, but also a straightforward avenue for collaborative responses. The service gives operators the resources to manage escalation and easily orchestrate incident resolution strategies.
For organization and consolidation of workflows, Atlassian subsidiary Trello’s intuitive visual system is hard to beat. Using the Kanban system to meet lean management standards, Trello can track and catalogue practically anything for business needs in a user-friendly, responsive visual style. Unique feature additions add to the remarkable flexibility inherent to this programming.
Atlassian has made great strides in the areas of corporate responsibility and inclusion over the past few years. As of the beginning of the 2020 fiscal year, the company has been able to operate on 100% renewable energy — a goal it achieved four years ahead of schedule. Atlassian’s newer long-term goals include reaching net-zero emission by 2050 and setting a warming ceiling of 1.5°C.
In its dedication to environmentalism, Atlassian has pledged to reduce Scope 1 and 2 greenhouse gas emissions by half circa 2025. Those emissions had already been decreased by 64% from 2019 to 2020. Scope 3 emissions caused by business travel saw a 62% reduction in that single-year period, and the company hopes to cut those by 25% overall by 2025. The emission cutback even applied to suppliers with science-based targets, which managed a 2% reduction over a year.
Towering new headquarters in Sydney, which will see ground broken next year with an anticipated 2026 launch, will utilize low-carbon construction methods. This will account for about 50% less embodied carbon in the entire construction process as compared to a conventionally constructed building of the same size.
Atlassian is fully committed to boosting its workforce diversity with more opportunities for women and minority groups. Relative to overall company growth, representation of women has risen 2.3% year-over-year. U.S.-based Hispanic or Latinx Atlassians saw a 9.1% increase; Black employees, 3.8%. The company has fostered a grassroots inclusion culture, and Atlassians can take part in more than 15 Slack groups for underrepresented identities. These diversity clusters promote activism and engage in mutual education discussions and exercises.
The company recently made its D&I tool, Balanced Team Diversity Assessment, available for public use. Atlassian used BTDA to cut attrition rates for women in technical roles by more than 50%.
Strategic partnerships have been struck up with tech diversity-valuing organizations such as Women Who Code, People of Color in Tech, Grace Hopper Celebration, The Muse, and many more. Atlassian has also collaborated with Disability Network Australia to undergo a thorough audit of recruiting procedures, in order to tailor inclusivity standards for better visibility of candidates with disabilities.
Undeterred by COVID-19 worries and remote work convenience, Atlassian employees have banded together to deliver a marked increase in volunteer hours. The Atlassian Foundation was able to put a cap on 2020 with around 23,000 community service hours from 3,330 employees. The organization also raised $2.5 million for Australian bushfire relief, $3.7 million for COVID-19 health support, and about $2 million for racial justice causes. The Atlassian Foundation donates 1% of all profits, equity, products, and employee time to social-impact institutions.