Genesys
Customer Experience
Daly City, California

(0.0)
Review

Overall Rank: 79
Category: Customer Management
Category Rank: 7

Awards:

  • Top Software Company of 2021

Profile

In today’s business landscape, customer experience is one of the most crucial aspects to sustained success and Genesys is committed to making those experiences remarkable. Founded in 1990, the Bay Area company sells customer experience and call center technology to small and medium businesses and enterprises and has grown to offer both cloud-based and hybrid cloud solutions. Its newest platform, Genesys DX, a predictive engagement digital customer engagement platform that unifies its CX and AI capabilities and integrates the Bold360 digital engagement suite recently acquired from LogMeIn. The company’s growth has been fueled by such acquisitions, which it has been amassing throughout the last three decades.


Genesys was founded by Gregory Shenkman and Alec Miloslavsky, who would later start the Exigen Services group, and is currently led by chairman and CEO Tony Bates — formerly of Skype, Microsoft, and GoPro. Recently, the company entered into a strategic partnership with experience management pioneer Qualtrics to unify its XM prowess with Genesys’ engagement expertise to provide clients with an overall look at customer needs. It has also joined SK Telecom, South Korea’s largest mobile carrier, to create a novel artificial intelligence contact center solution. In 2016, the company was valued at nearly $4 billion and continues to experience revenue growth and customer expansion.