Key Products

Pindrop Technologies

Built on award-winning patents and designed by the industry’s top minds, their technologies work in harmony to identify voices faster, safer, and with more confidence.

Phoneprinting® Technology

Pindrop’s award-winning device Phoneprinting® engine that analyzes over 1,300 acoustic features of a call. Acoustic features allow their products to detect subtle anomalies that help to recognize customers, identify fraud and determine its device type, geo-location and carrier.

Behavioral Analysis​

By analyzing caller behavior like call history and key presses, their technology can help identify robotic dialing or account takeover patterns. Every caller exhibits certain behavior patterns when engaging with a contact center. By classifying the cadence of each keypress and logging historical calling patterns Pindrop’s solution establishes behavioral identifiers for every caller during authentication.

Trace™ Technology

Pindrop patent-pending Trace™ analytics engine can predict cross-channel fraud up to 60 days or more before it takes place. Siloed data leaves unfound clues that could have been used to stop fraud before it happens. Allows customers to connect all data with Pindrop® Trace, which also powers Pindrop Protect’s account risk scoring.

Deep Voice™ Engine

Pindrop proprietary end-to-end deep neural network-based speaker recognition system. Their AI and machine learning algorithms remove background noise and enhance audio so they focus solely on the user’s voice — helping to identify attacks ranging from voice morphing and recorded voices, to synthesized and simulated voices.

VeriCall® Technology

The technology analyzes call metadata with machine learning to provide best in class number validation and spoof detection. The technology completes analysis in milliseconds and delivers scoring to the IVR to enable routing and authentication decisions. The VeriCall® Technology API also delivers an additional score to help customers assess fraud risks posed by the calling number.

Pindrop Intelligence Network

With data from call history, telcos, proprietary research, and intelligence derived from over 5 Billion calls to date, they provide deep phone number intelligence with their solutions.

The Pindrop Intelligence Network (PIN) is at the heart of Pindrop’s anti-fraud and authentication solutions. Sophisticated machine learning feedback loops and consortium models combine to deliver the PIN Score to all of Pindrop’s product offerings to help you green light customers and identify bad actors.

Key Executives

Vijay A. Balasubramaniyan, CEO & Co-Founder

Vijay Balasubramaniyan is Co-Founder & CEO of Pindrop. He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel.

Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISAC, CCS and ICDCS. Vijay earned a PhD in Computer Science from Georgia Institute of Technology. His PhD thesis was on telecommunications security.

Dr. Paul Judge, Executive Chairman & Co-Founder

Paul Judge is the Executive Chairman of Pindrop. Paul is a noted inventor, entrepreneur and investor.

In addition, Paul is CEO and founder of Luma, the home WiFi company. He is also the Co-Founder of TechSquare Labs, an incubator, seed fund, and corporate innovation space in Atlanta, and the Co-Founding Chairman of Looklive and Monsieur. Formerly, Paul co-founded Purewire, a leading web security company, serving as CTO until its acquisition by Barracuda Networks in 2009 where he then served as Chief Research Officer through its IPO in 2013. Prior to this, Paul served as CTO on the founding team of CipherTrust, a leader in email security that was acquired by Secure Computing in 2006. Paul has received many awards and has 30 patented and patent-pending computer security technologies. Paul holds a B.S. in Computer Science from Morehouse College and received his Ph.D. and M.S. in Network Security from Georgia Tech.

Dr. Mustaque Ahamad, Chief Scientist & Co-Founder

Dr. Mustaque Ahamad is Co-Founder and Chief Scientist at Pindrop. Mustaque is a professor of computer science at the Georgia Institute of Technology where he served as the director of the Georgia Tech Information Security Center (GTISC) from 2004 until 2012. His research in cybersecurity and distributed computing systems has led to numerous publications and awards, and has been funded by NSF, DoD and information technology and security companies.

Mustaque co-chairs the Messaging Anti-Abuse Working Group’s Voice and Telephony Abuse Special Interest Group, and has been invited to participate in numerous events including the 2013 World Economic Forum in Davos and the FTC Robocall Summit. Mustaque earned a PhD in Computer Science from State University of New York at Stony Brook in 1985.

Ed Tang, Chief Financial Officer

Ed Tang is the CFO of Pindrop. He specializes in helping rapidly growing, enterprise-focused companies reach scale by developing strategic, multi-year plans, along with implementing internal operating frameworks and the infrastructure necessary to execute them. Ed brings more than 25 years of experience in strategy, finance, operations and administration. Before joining Pindrop, Ed held leadership positions at category-winning companies like Salesforce and Box and was the CFO at Lever, a high-growth, industry-leading talent acquisition platform. While at Salesforce, over a 9 year period of hyper-growth, Ed played critical roles in leading corporate FP&A, Product and Technology planning and M&A integration functions. During his 5 year tenure at Box he led strategic finance, go-to-market operations and business analytics teams.

Ed lives in the San Francisco bay area with his wife and two children. Outside of work, he enjoys traveling with his family, trying new restaurants and coaching youth sports.

Marc Diouane, President & Chief Operating Officer

Marc Doiuane is the President & COO at Pindrop, where he oversees the company’s continued growth and development, go-to-market, business development, business operations, and business strategy.

Before joining Pindrop, Diouane served as Chief Business Officer at Checkr, Inc. In his role, Diouane helped build organizational strategy and execution plans that led to a six times valuation increase in his time, growing the company from $790 million to $5 billion in less than three years. Before Checkr, Diouane served as President of Zuora, helping lead the company through an IPO, and previously 19 years at PTC, where Marc led all international organizations, and during his last five years as EVP, Director & officer, in charge of the $300M Global Services business.

Clarissa Cerda, Chief Legal Officer

Clarissa brings more than 20 years’ experience in highly regulated, fast-paced, technology companies, a leading law firm and the White House. She has been a key strategist for the development and implementation of multiple companies’ corporate governance, data privacy and security, IP protection, and regulatory compliance.

Clarissa is experienced in M&A, litigation, and taking companies public (most recently, LifeLock in 2012). She enjoys working with the complexity of data intensive portfolios and the practical demands of exponential growth. Clarissa earned an A.B. from Harvard University, an M.Phil. from The University of Western Australia, a J.D. from the University of Michigan, and did postdoctoral studies in European Community law at l’Université Libre de Bruxelles.

Kieran King, Chief Customer Officer

Kieran King is the Chief Customer Officer at Pindrop where she is relentlessly focused on helping customers achieve more with Pindrop. As the executive ambassador for Pindrop’s customer experience, Kieran creates lasting partnerships with customers through a white-glove service model.

Kieran has more than 25 years of customer-centric experience in B2B SaaS. She has led global go-to-market initiatives that have transformed customer experiences at top B2B SaaS brands. Kieran is a passionate advocate for diversity and inclusion. Her approach to leadership centers on gratitude, empathy, and service. Kieran’s industry recognitions include the Gold Stevie Award for Woman of the Year in Customer Service, Business Intelligence Group’s Customer Service Executive of the Year, and Globee’s Gold Sales and Service Excellence Award. Kieran earned her Bachelor’s degree from the University of Delaware.

Mark Horne, Chief Marketing Officer

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives.

He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellog School of Management.

Christine Kaszubski, Chief People Officer

In the role of Pindrop’s Chief People Officer, Christine is responsible for developing and executing on the people operations strategy of Pindrop in areas of talent management, performance management, organizational development, succession planning, and people operations. Her passion for employees and culture exudes into every aspect of the organization and her life. Under Christine‘s leadership, her previous company, SalesLoft, was named THE #1 Best Place to Work in Atlanta for the past two years in a row. Christine instituted a paid parental leave program, launching a Women’s Integrated Network, diversity and inclusion initiatives, as well as enhancing the perk program. Christine has a diverse mix of experience which spans core functional areas including strategy, operations, and HR. Her background includes supporting business leaders in industries such as automotive, quick service restaurants, retail, education, real estate, and most recently software as a service. Christine has led diverse teams in terms of backgrounds, experiences, and size. Recently named in the Top 50 Women in SaaS, Christine has distinguished herself as a trusted advisor, a change champion, and a devoted employee advocate. With this new role, we will also be redefining the function previously known as Human Resource to People Operations, positioning this team as true strategic business partners.

Customer Insights

“I love being able to help people level up in their career whether that be finding better work/life balance, growth opportunities or making more money. Nothing beats delivering a job offer to extremely deserving people!” – Maddie Loomis Senior Technical Recruiter

 

“My voice gives me the power to share my unique ideas and viewpoints with the world.” – Joanna Akers-Khan EMEA Marketing

 

“While doing my quality checks on agent calls, I continue to hear positive comments from customers that they are not having to answer so many questions and they really appreciate how quickly the calls are moving. Pindrop has really made a difference!” – An anonymous but actual agent from United Community Bank

“Pindrop performed for us 34% better than what we projected in fraud loss reductions.” – Steve Furlong, FNBO, Director of Fraud Management

 

“PSCU’s fraud detection and prevention resources stopped $146 million in fraudulent transactions. The partnership with Pindrop will help toughen our resistance to this emerging fraud threat in the voice channel. Our investment in new risk management technology is a key component of PSCU’s mission to support, protect and optimize every transaction we have with our Owner’s members.” – Jack Lynch, PSCU, Chief Risk Officer