Profile

QGenda is the leading innovator in enterprise healthcare workforce management solutions, delivering solutions for provider scheduling, on-call scheduling, room management, time tracking, compensation management, and workforce analytics. QGenda serves more than 3,500 organizations in over 45 medical specialties. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to advance provider scheduling, optimize capacity, and improve access to care. Its 2020 launch of clinical capacity analytics tool QGenda Insights was designed to facilitate strategic labor decisions within health systems to adapt to the Covid-19 pandemic as well as other health crises.

The company was founded in 2006 and today is led by CEO Greg Benoit, Chief Customer Officer and CFO Harrison Hellner, and Chief Strategy Officer Rich Miller, and is supported by nearly 400 employees. QGenda solutions are employed by companies working in anesthesiology, cardiology, emergency medicine, hospital medicine, obstetrics and gynecology, orthopedics, pathology, radiology, and urgent care, among others. QGenda is headquartered in Atlanta with offices in Baltimore and Burlington, Vermont. Out of 100 Becker’s Greatest Hospitals, 90 of them use QGenda.

Visit www.qgenda.com

Key Products

QGenda Advanced Scheduling: Automated, rules-based scheduling allows healthcare organizations to streamline scheduling processes and ensure the right providers are available at the right time for patients.

QGenda Credentialing: Easy to use provider credentialing and payor enrollment to shorten the duration of the onboarding process and enable providers to start seeing patients faster. QGenda also provides outsourced credentialing services.

QGenda On-Call: On-call provider scheduling for enterprise health systems that delivers centralized, immediate access to up-to-date, accurate on-call schedules for all departments.

QGenda Room Management: Intelligent room scheduling that delivers a centralized, real-time view of room availability, equipment and care attributes, allowing space sharing and improving room utilization.

QGenda Time Tracking: Automated time tracking for providers and staff.

QGenda Compensation Management: Advanced compensation management to ensure complete and accurate payroll based on complex pay rules.

QGenda Insights: Reports and dashboard to analyze trends, staffing and utilization across locations, departments, organizations, or regions.

Corporate Responsibility

Healthcare Workforce Complexities Met with Healthcare-Specific Solutions

Healthcare organizations must build and maintain complex provider schedules, ensure capacity to care meets patient needs, address complex payment models and RVU calculations, manage time across clinical and administrative time, and balance provider schedules to mitigate burnout.

What’s more, these challenges vary across departments, locations, and care delivery models.

QGenda delivers the only healthcare workforce management platform that supports the unique needs of each department, specialty, and location within a single, enterprise platform.

Scheduling – Centric Solutions Help You Optimize Capacity

QGenda’s platform is built with provider scheduling at the center. This is important because the schedule controls how the workforce spends their time.

The schedule also contains critical information about your providers. It includes who they are, where they are working, when they are working, what care they are credentialed to provide, how they are contracted to be paid, and more.

This information must be central to your workforce management strategy so that the workforce can be optimized to meet patient care demands.

Managing Your Most Important Resources

Labor costs account for more than 50% of a healthcare organization’s operational costs. What’s more, the complexities surrounding how providers are scheduled and paid vary by specialty, department and location and are unlike any other industry.

Healthcare organizations require technology to support these unique needs and optimize how the workforce is deployed and paid. QGenda is the only healthcare workforce management and scheduling provider with deep technical capabilities and customizable, rules-based intelligence that addresses the unique scheduling, compensation, and workforce management needs of every provider across the healthcare enterprise.

Unparalleled Customer Success

Customer Success is central to QGenda’s mission to better healthcare. 56% of our 400+ employees are part of our dedicated Customer Success team. This team brings deep healthcare workforce management expertise, including unique specialty-specific knowledge to support your unique team.

Customer Insights

“For us, we needed several things [across the enterprise], including a centralized, single source of truth for provider scheduling across 13 different clinical divisions. Having used a number of different products in different departments, we felt the need to streamline our provider efforts and functions, eliminate miscommunication and errors, and have a better understanding of what people were doing and where. Ultimately, we’ve gotten so much positive feedback. Between the scheduling solutions and other products, QGenda has been able to save us a lot of time, overall.” — Angie Cain, Chief of Staff, Duke Health

“We’re extremely happy with QGenda. I’ve worked with a lot of third party vendors, but any time I call or email QGenda, I get a response right away. That’s huge and something you don’t see in a lot of places.” — David Moore, Operations Manager, Abington Neurological Associates

“QGenda is clearly a quantum leap forward in physician scheduling software. Since using QGenda, it has given me significantly more flexibility in scheduling my 17-person radiology group to its many tasks in many different locations.” — Dr. Philip O’Sullivan, South Shore Radiology

“There’s absolutely no way we could have done this and kept track of [providers] without Advanced Scheduling and Insights. How else would we have done this? If we had to write things down on a piece of paper, it just wouldn’t have worked.” — Dr. Ryan Dalton, Clinical Director of Anesthesia Services, Ohio State’s Department of Anesthesiology

“A scheduling system that can be integrated to reflect real-time data as changes occur is an important tool when it comes to managing schedules in complex academic medical centers. Along with such a tool, it is critical to have access to the kind of support that can mitigate any unforeseen problems.” — Dr. Joseph Chapman, Duke University Department of Anesthesia

Key Executives

Jamie Littrel – VP, Human Resources