IT Service Management
Santa Clara, CA


Overall Rank: 3
Category: IT Management
Category Rank: 1

Top 100 Software Companies of 2020


Please enter your comment!

Your name and email will not be shared publicly and are used only for internal verification purposes.

Please enter your name here


Founded in 2003, ServiceNow has become one of the fastest-growing companies in the market of enterprise software operations. In the ever-changing modern business ecosystem, businesses must stay ahead of the competition by evolving at the same breakneck pace, and ServiceNow’s platform provides the essential tools for easy automation and digitization of old manual systems.

Improving business outcomes is the ultimate goal of ServiceNow’s industry-leading Platform-as-a-Service (PaaS). The Now Platform is a cloud-based, easily-integrated suite that strengthens a company’s existing infrastructure while improving speed and efficiency in everyday operations. The result is an end-to-end digital workplace that keeps business flowing and growing.

CEO Bill McDermott joined the company late in 2019 when John Donahue made the leap to the top of Nike, and he doesn’t intend on letting ServiceNow slow down. In the wake of the Covid-19 pandemic, the company is tackling workplace health and well-being with the Safe Workplace suite of applications designed to alleviate concerns of both workers and their employers as offices reopen across the globe. McDermott sees his charge surging toward $10 billion in annual revenue, steadily surpassing software competitors and chasing the number one spot currently held by Salesforce.

Key Products

1. IT Workflows - Take control of IT chaos and transform your business. Connect your enterprise with digital IT workflows on a single, unified platform.

2. Employee Workflows - Make work life as great as real life. Provide answers and help across the organization—anytime, anywhere—with native mobile apps and virtual agents.

3. Customer Workflows - Create a seamless customer experience from issue to resolution with connected digital workflows.

4. Now Platform - Transform your enterprise with the Now Platform. Simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform.

5. Agent Workspace - Improve agent efficiency with a single workspace built to facilitate resolutions.