Cloud Communications
San Francisco, CA


Overall Rank: 23
Category: Cloud Management
Category Rank: 4

Top 100 Software Companies of 2020


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Software developers can perform a range of communication functions with Twilio’s APIs, including sending and receiving text messages, and making and receiving phone calls. Using Amazon Web Services, Twilio’s architectural design helps prevent dropped communications and outages. The company has also released open-sourced software such as OpenVBX, which lets businesses configure phone numbers to receive and route calls, and Stashboard, a status dashboard written in Python that displays the functionality of a service.

In March of this year, Twilio added two new key players to their leadership team when Steve Pugh joined as Chief Security Officer and Glenn Weinstein came on as Chief Customer Officer. The digital communications company has seen a boom in its stock this year, with a 76% increase in May, an 11% increase in June, and a 7% gain within the first two days of July. Twilio partnered with New York City and several state governments to help facilitate COVID-19 tracking programs.

Key Products

1. Twilio Flex - The world’s most flexible cloud contact center. Take your contact center to the cloud with the platform that’s powering over half a million agents.

2. Twilio Sendgrid - Use smarter email marketing to drive business impact beyond the inbox.

3. Messaging - Send and receive messages at scale with Messaging APIs

4. Programmable Voice - Build conversations anywhere. Make, receive, and monitor calls around the world using the Voice API that developers rely on.

5. Elastic SIP Trunking - Global connectivity for VoIP infrastructure, deployable in minutes. Scale elastically using a battle-tested network trusted by 50,000+ businesses.