Profile

UserZoom believes every company is now a digital experience company. Success in the digital experience economy requires businesses to design and deliver great digital experiences, and doing so requires an integrated and organization-wide approach to understanding and measuring this experience through robust, actionable insights that drive business KPIs.

UserZoom’s software and services empower organizations to deliver great digital experiences through experience insights that help product, design, marketing, and leadership teams understand and measure their customers’ experience across all digital touchpoints. With offices in four countries, UserZoom helps global brands such as Google, Oracle, Aetna, Santander, News UK, and half of the Fortune 100 raise the bar for outstanding digital experiences.

In 2021, UserZoom established the category of Experience Insights Management (XIM), the combination of processes, strategies, and technologies that give businesses a single, centralized view of their customer’s digital experience. In June of this year, UserZoom launched QXscore, the industry’s first standardized score to allow companies to easily measure the experience of their digital properties, products, and services over time, and relative to competitors. The company recently raised a $100 million funding round, with Owl Rock as the sole participant.