Customer Relationship Management
Overall Rank: 5
Category Rank: 2
Top 100 Software Companies of 2020
ProfileAs the global workforce steadily heads toward fully remote-based operations, many companies are being forced to radically adapt with the times. While Google steals the spotlight, California/India-based Zoho is moving beyond its signature office suite. The company once known as AdventNet is competing in the customer relationship management (CRM) space against some pretty stiff competition.
The company’s existing software is a distinct advantage, Zoho’s CRM platform is an all-encompassing hub for enterprise workflow. The platform brings together sales, marketing, inventory management, and human resources into one convenient, cloud-based CRM solution. It also easily integrates with its competitor, G-Suite, providing improved accessibility as well as increased business intelligence.
Zoho’s influence in the enterprise software market is worldwide; with global headquarters in Chennai, India, it has been a crucial development tool for large-scale businesses like Amazon Web Services as they integrate into international markets. Over 50 million customers use Zoho’s platform. Notably, the company has offered free subscriptions during the COVID-19 crisis. CEO Sridhar Vembu owns 88% of the company he co-founded, which has an estimated revenue of over $5 billion.
Key Products1. CRM Plus - Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.
2. Zoho Workplace - Zoho Workplace, the application suite built for unified communication, team collaboration and productivity.
3. Zoho Finance Plus - From invoicing to order management to accounting, Zoho Finance Plus has all the tools you need to streamline all of your back office operations.
4. IT Management - From a supercharged help desk to optimized operations, we help you align IT to business.
5. People Plus - A unified HR platform for a seamless employee experience.