Carol Mercer
VP HR and Administration



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Ms. Mercer joined Loftware as Vice President of Administration and Human Resources in 1998 and is responsible for all of Loftware’s human resource development and management. This includes designing, planning and implementing all corporate wide human resource programs and policies including staffing, compensation, benefits, employee relations, training, and health and safety programs. Ms. Mercer has made a significant contribution to the development of a customer–focused/employee–oriented culture that emphasizes quality, continuous improvement, teamwork, and high performance. Prior to joining Loftware, Ms. Mercer had a distinguished career in bank management as Vice President of Fleet Bank where she was responsible for business development, lending, branch management and staff development. She is a longtime member of the Society for Human Resource Management and holds a bachelor’s degree in Business Administration from the University of New Hampshire.



  1. She truly cares about the health and well-being of all employees while still be strong and tough when necessary. She is a hard worker who leads by example. She is a mom, wife and an executive and successfully balances all her life’s roles.

    Mid Level Professional, submitted on

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