Director, Customer Success
Top Women Leaders 2018
ProfileCassie previously led Reputation.com’s customer success, business listings, social media and review response operations. She was instrumental in starting the Company’s Arizona office, hiring and developing a dynamic team while focusing on creating a great culture. During her career, Cassie has helped grow businesses ranging from first-year start-ups to public companies, building customer success and operations teams into high-performing teams. Cassie is an Arizona native and earned her BSBA from Northern Arizona University with an emphasis in Marketing and Management.
Reputation.com provides an online reputation management platform for large, multi-location enterprises. The Company helps enterprises monitor and improve online ratings and reputation, and optimize the customer experience. Its platform includes advanced analytics and reporting capabilities providing valuable operational insights that help clients optimize operations. The Company is based in Silicon Valley with ofﬁces in Arizona, Europe and Asia and is funded by the same venture capital ﬁrms that backed Skype, Intuit and Symantec.