Chief Market and Product Officer
ProfileJanice joined Helpshift in 2020 as Chief Market and Product Officer. Helpshift bridges the disconnect between conventional customer service channels—like email and phone support—and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication.
Previously, she was a SVP, Global Marketing at Palo Alto Networks and before that a CMO at Aruba, a Hewlett Packard Enterprise company. Earlier in her career she worked with Cisco Systems as a Senior Manager, Product Management.
She graduated from San Jose State University with an undergraduate degree in Marketing and from Golden Gate University where she earned a masters' degree in Telecommunication Management.