Jennifer MacIntosh
VP, Customer Experience
MindBridge Ai

(4.7)
Review

Awards:

  • Top Women Leaders 2018

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Profile

Jennifer MacIntosh has over 20 years of experience working with technology and financial services companies with a primary focus of establishing, leading, and growing their customer experience and knowledge management practices. In her first role with Coveo (her prior company) as Vice President of Customer Success, Jennifer grew a team of customer success managers focused on delivering high quality services as well as driving account expansion. Jennifer has held executive roles as a change agent who significantly improved the customer experience at Yahoo, Quest Software and Cognos (IBM).

Coveo partners with the world’s largest enterprise technology companies and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries. Prior to joining Coveo, Jennifer was Founder and Principal of Okas Consulting, a global consulting practice and former Coveo partner. Jennifer has deep knowledge and expertise in analytics, customer experience, support, self-service, and knowledge management.

Reviews

97 COMMENTS


  1. Jennifer is laser focused on Customer Success, using her extensive past industry experiences and intimate knowledge of current customer issues / opportunities to provide tangible guidance for continual improvement. While most of her activities are related to existing Coveo customers, she adeptly offers her assistance and advice to Coveo prospects, ensuring they’re aware of value in-store and how peer companies have found success with our products. Finally, Jennifer is a very personable leader, respected and liked by her direct team and Coveo colleagues.

    Senior-level professional, submitted on

  2. Jennifer is the best executive I have ever worked for. She is always available to elevate others and I have never seen anyone so customer centric in my career. She also understand business and intangibles economics better than most. Her reputation in the Customer Service industry is second to none as she has led numerous major transformation for leading F100 companies.I am glad to see her as a nominee and that she could earn such a recognition, which she would have never asked for given how humble and genuine she is.

    Senior-level professional, submitted on

  3. Jennifer is a visionary customer experience executive. She quickly builds trust at all levels of an organization both internally and with customers. She is a innovator that understands how to help SaaS companies build and deliver products and services customer need/want. She is empathetic, passionate and intelligent in her approach with people and activates the best in everyone she works with. Honestly, the most amazing leader that I have had the privilege to work for.

    Senior-level professional, submitted on

  4. Jennifer has an incredible passion for customers and wanting what is best for them. She has no issue in getting directly involved with sticky situations with customers, engaging with them and doing what needs to be done to get the job done. She is incredible at staying on top of technology and trying new things. She understands what her entire team does (she’s done it all!) – Excellent coach and mentor… their successes means her sucesses.

    Senior-level professional, submitted on

  5. Highly motivated; willing to take on new challenges including starting net new programs within the company from ground up and making them profitable (e.g. Customer Success Program); customer focused; SME on Customer Success; excellent presenter with ability to link to business value and strategy

    Senior-level professional, submitted on

  6. Jennifer’s passion runs deep and her boundless energy is infectious. She has built high functioning, revenue generating teams that provide exceptional value to our customers. This value is critical to our customer-centric focus, evolving culture and future growth as a company.

    Mid-level professional, submitted on

  7. Jennifer is an amazing leader, she empowers her people to get the job done. I no longer work for Jen but over the years she continues to mentor me. She is innovative and industry savvy. She has the ability to influence, speaking at varies industry conferences.

    Senior-level professional, submitted on

  8. Being able to translate difficult, complex technology issues with many moving parts into a clear and approachable strategy. Working with clients who doubt or who are unsure of our ability to make them successful and working through those challenges

    Senior-level professional, submitted on

  9. Jennifer truly listens to the people she works with and has the ability to brilliantly consolidate all the relevant information she gathers into a solid and actionable plan that everyone will be on board with. It’s been great to work with her.

    NA, submitted on

  10. A leader that is able to build teams that are functional and can work towards accomplishing corporate goals. She supports culture change and allows individuals to try new functions and tasks and believes in the potential of her colleagues.

    Mid-level professional, submitted on

  11. Vision – Jen has the ability to assess a situation to understand what needs to be improved. Large or small, how do we as a company improve and continue to grow. How can we effectively focus our efforts to reach our goals for our customers.

    Mid-level professional, submitted on

  12. Jen has been on a mission to develop our Customer Success and Experience department for multiple years now, and she has made a tremendous difference both in the organization, and how our customers are interacting with us.

    Staff, submitted on

  13. Jennifer has built a very strong Customer Success team at Coveo, from the ground up. Her experience, patience and determination has made a huge positive difference to the company and to our customers.

    Senior-level professional, submitted on

  14. One of the most passionate people in the industry, always goes the extra mile. Jennifer is a great leader who truly values input from her colleagues and always keeps the customer in mind.

    NA, submitted on

  15. Jennifer is an incredibly talented leader and change agent who has the ability to innovate beyond the norm and drive significant improvements for organizations with high impact.

    Senior-level professional, submitted on

  16. Jennifer is an agent for positive and proactive change. With a no-nonsense attitude, Jenn takes the reigns and gets stuff done with expertise and grace.

    Mid-level professional, submitted on

  17. Jen takes an active role in igniting her team and the company as a whole. Her leadership and passion help the people around her achieve more.

    Senior-level professional, submitted on

  18. Jennifer is a true leader my example and thought. She is an advocate for the customer and always develops a strong bond with her connections.

    Senior-level professional, submitted on

  19. One of pillars of what the company embodies in terms of growth and success. Always a step ahead in what technological community is doing.

    NA, submitted on

  20. Excellent both at strategic planning and at conveying her message to her teams. Engages with staff in positive way. Customers love her

    NA, submitted on

  21. Jen is a thought leader in this space and spreads her passion with every interaction she has with companies, customers and employees.

    Senior-level professional, submitted on

  22. Amazing leadership and vision; passionate about customer advocacy and outcomes; incredible ability to build and mobilize a team.

    Senior-level professional, submitted on

  23. High Energy, empathetic leader who has successfully lead large scale business formative transformations in many areas.

    Senior-level professional, submitted on

  24. Jennifer is a very confident, strong leader. She has both strong communication skills and industry knowledge.

    Senior-level professional, submitted on

  25. Many years of SaaS experience Very Intelligent Charismatic Powerful speaker Understand her industry

    Senior-level professional, submitted on

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