Jennifer MacIntosh
VP, Customer Experience
MindBridge Ai
(4.7)
Review
Review
Overall Rank: 24
Awards:
Top Women Leaders 2018
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Profile
Jennifer MacIntosh has over 20 years of experience working with technology and financial services companies with a primary focus of establishing, leading, and growing their customer experience and knowledge management practices. In her first role with Coveo (her prior company) as Vice President of Customer Success, Jennifer grew a team of customer success managers focused on delivering high quality services as well as driving account expansion. Jennifer has held executive roles as a change agent who significantly improved the customer experience at Yahoo, Quest Software and Cognos (IBM).Coveo partners with the world’s largest enterprise technology companies and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries. Prior to joining Coveo, Jennifer was Founder and Principal of Okas Consulting, a global consulting practice and former Coveo partner. Jennifer has deep knowledge and expertise in analytics, customer experience, support, self-service, and knowledge management.
Jennifer is the best executive I have ever worked for. She is always available to elevate others and I have never seen anyone so customer centric in my career. She also understand business and intangibles economics better than most. Her reputation in the Customer Service industry is second to none as she has led numerous major transformation for leading F100 companies.I am glad to see her as a nominee and that she could earn such a recognition, which she would have never asked for given how humble and genuine she is.
Jennifer is laser focused on Customer Success, using her extensive past industry experiences and intimate knowledge of current customer issues / opportunities to provide tangible guidance for continual improvement. While most of her activities are related to existing Coveo customers, she adeptly offers her assistance and advice to Coveo prospects, ensuring they’re aware of value in-store and how peer companies have found success with our products. Finally, Jennifer is a very personable leader, respected and liked by her direct team and Coveo colleagues.