VP, Customer Experience
- Top Women Leaders 2018
ProfileJennifer MacIntosh has over 20 years of experience working with technology and financial services companies with a primary focus of establishing, leading, and growing their customer experience and knowledge management practices. In her first role with Coveo (her prior company) as Vice President of Customer Success, Jennifer grew a team of customer success managers focused on delivering high quality services as well as driving account expansion. Jennifer has held executive roles as a change agent who significantly improved the customer experience at Yahoo, Quest Software and Cognos (IBM).
Coveo partners with the world’s largest enterprise technology companies and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries. Prior to joining Coveo, Jennifer was Founder and Principal of Okas Consulting, a global consulting practice and former Coveo partner. Jennifer has deep knowledge and expertise in analytics, customer experience, support, self-service, and knowledge management.