Stacey Epstein
Chief Marketing and Customer Experience Officer
ServiceMax

(5.0)
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Awards:
Top Women Leaders 2020

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Stacey Epstein is the Chief Marketing and Customer Experience Officer at ServiceMax. In this role, Stacey is responsible for making a meaningful, long-term impact for our customers across all areas of the business.

Stacey is an accomplished go-to-market expert with two decades of cloud, social, and mobile enterprise technology experience. Previously, Stacey served as CEO of Zinc, which was acquired by ServiceMax in 2019. Prior to Zinc, Stacey was Chief Marketing Officer at ServiceMax where she helped fuel 5 consecutive years of triple-digit growth. Previously, Stacey was the Vice President of Global Marketing Communications at SuccessFactors where she pioneered the marketing function and was instrumental in the company’s successful IPO in 2007. Prior to SuccessFactors, Stacey held leadership roles at Oracle, Clarify, and ServiceSource.

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  1. Stacey, an acclaimed enterprise software vet, built, grew and exited several iconic SaaS brands, including SuccessFactors and ServiceMax. At SuccessFactors, Stacey helped lead the team from $10M to $150M in revenue and was instrumental in the company’s IPO in 2007, as well as the subsequent acquisition by SAP for $3.4B. At ServiceMax, Stacey joined the founding team at <$1M ARR and led marketing for 6 years of triple digit growth and a $1B acquisition by GE. Most recently Stacey was CEO of Zinc, a real-time communication app for field service workers, which was acquired by ServiceMax in 2019. Now Stacey is back helping the ServiceMax phoenix to rise again as Chief Marketing and Customer Experience Officer. Stacey is a fierce advocate for women and parents in the workplace and believes no one should have to choose between having a big job or being a great parent. She has published numerous articles in Fast Company, Recode, Fortune, Forbes, among others and is a vocal advocate and mentor for women within ServiceMax. As the former CEO of Zinc, Stacey has spearheaded ServiceMax’s approach to real-time communication, fostering a culture of openness and transparency for all employees across the organization to contribute to innovations and share feedback directly with the leadership team at any point in time. ServiceMax’s leaders are regularly on Zinc and encourage teams to reach out to them directly.

    Staff, submitted on

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