Susan Odle
Vice President, Operations
GFI Software



  • Top Women Leaders 2020


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Susan Odle has more than 20 years of experience leading business operations and successful direct sales and channel sales teams. Her sense of strategy and solutions is built from the foundation of having sold on the front line; established, maintained and grown direct and channel sales operations and managed global teams. Susan has established and developed deep global business relationships with partners such as Microsoft, DELL, NCR and HP. In business operations, she has helped bridge front-line and back-office performance issues for companies ranging from 20 to 5000 employees ($6M - $400M in revenue) including global channel sales operational integration post acquisition. For GFI, Susan leads global operations with the goal of helping support and grow GFI relationships.



  1. Suan Odle’s strengths are focus on the key activities to be done; and then flawless execution. GFI is a channel sales business. Seamless sales is critical. With order volumes of about 7,000 transactions / months, under Susan’s leadership we reduced order processing operating expenses by 65% in 12 months while: > reducing manual order processing time by 75% > increasing order automation by 50% > increasing order processing systems stability to 99.5% > transitioning licensing models from perpetual to subscription license across 2 global business units > increased channel satisfaction with order processing SLAs to above 80%. At the same time, as a member of our Executive Leadership Team, Susan guides and influences product and sales strategy. She does this by know the “numbers” of the business, making cogent observations, and building consensus.

    Senior Level Professional, submitted on

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