Profile

Clearwave is the Patient Revenue Platform for High-Growth Practices. Clearwave provides a purpose-built platform turbo-charged to enable practices to grow revenue, increase point-of-service collections and accelerate patient acquisition and retention. Specialty medical practices use Clearwave to enhance patient self-scheduling, streamline patient registration and intake, automate patient communications and create true financial transparency for both patient and practice alike through real-time, automated insurance verification. At the core, Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship through clearwaveCARE.

Key Products

Clearwave Scheduling

Clearwave’s smart patient scheduling software – complete with automated eligibility verification and waitlist – reflects your practice’s preferences and priorities to maximize scheduling and increase patient acquisition. You can instantly streamline workflows, improve patient loyalty and acquire more patients. Clearwave Scheduling works closely with your electronic health record (EHR) and practice management system (PMS), allowing you to centralize patient and provider data from multiple sources. Once a patient books, cancels or reschedules in the Clearwave scheduling platform, your critical systems will update in real time, meaning no lag, no staff intervention, no overbooking and most importantly, no patient confusion. Bring in more patients, optimize your call centers and grow your practice!

Clearwave Registration

Clearwave Registration enables easy check-in for patients by making it password-less and portal free, with the only truly self-service registration solution on the market. With simple, patient self-registration, Clearwave gives medical practices an advantage to accelerate cash flow, collections and throughput. We let staff focus on patient care and high-value tasks, while unlocking practices revenue potential with self-registration via kiosk, tablet and mobile or a combination. 

Clearwave Eligibility

Clearwave offers the most reliable real-time eligibility verification engine on the market. Accelerate cash flow by instantly seeing co-pay amounts and verifying primary, secondary and tertiary benefits every time you engage with patients to ensure coverage has not lapsed. Clearwave never charges transaction fees, so you can ensure you have the latest patient benefit information, without breaking the bank. With Clearwave, practices have seen a 94% drop in claims rejections and an over 100% increase in point-of-service collections by presenting the correct co-pay to every patient at check-in.

Clearwave Communications

Get the most out of connecting with patients. With convenient and efficient patient communication tools from Clearwave, your practice can realize new efficiencies, enhance productivity and increase revenue in every corner of your organization. With Clearwave Communications, including reminders, recalls, broad message and two-way texting, your practice can reduce a multitude of friction points in the patient experience while saving hours of work for your staff. “Better communications” isn’t just a quick fix, but with well-developed, smart tools, patient communications become essential to your ability to increase patient loyalty, revenue and satisfaction. Reduce lapsed patients and maximize physician schedules by engaging your patients with effective communications.

Clearwave Pay

Put time and money back into your practice with an automated solution to increase the lifetime value of your patients, while you reduce bad debt. Clearwave’s real-time automated eligibility verification, self-registration and scheduling and smart payment options take your practice to the next level. Present co-pays, outstanding balance and estimates — every time a patient registers for their appointment and bring in more revenue. Clearwave Pay seamlessly integrates into your existing payment processor or via a Clearwave preferred partner for advanced payment features. Make the payment process easier for your patients and your practice. Use Clearwave to increase collections, reduce bad debt and make future transactions faster for patients.

clearwaveCARE

Care is at the heart of everything in healthcare and clearwaveCARE is built with the same priorities in mind. As our client, your experience with Clearwave goes beyond technology. We care about your outcomes, your challenges and your patients. Our clearwaveCARE team has one goal, to help you get the daily value you need from Clearwave – so your physicians and staff can focus on what matters most, patient care. Our knowledgeable team provides implementation, training, support, strategic guidance, and more to help you get up and running fast and stay efficient for the long term.

Customer insights

Clearwave helps clients drive significant revenue results, while providing the experience today’s patients require.

Clearwave was awarded Highest User Adoption for summer 2023 from G2Crowd and has been exceptionally received by customers, achieving feedback like,

• “A complete revenue cycle solution to maximize efficiency and patient satisfaction.”


• “The cash collection on the kiosks has greatly improved cash flow. The reporting available helps us to know the system is working and that our return on investment is not in doubt.”


• “Great product and great customer service!”


• “Technology that actually improves workflow efficiency.”


• “Very easy to use and train staff on.”


• “Amazing results with ClearWave kiosks and application.” 


• “Streamlines the patient check-in process and enhanced pre-service collections.”

They also hear expectational feedback from their clients directly, which can be reviewed here.

Results their client see:

• 112% Increase in point-of-service payments 


• 94% Decrease in rejected insurance claims 


• 2x Increase in premium service revenue 


• 3x Co-pays & deductibles paid up front


• 90% reduction in wait times 


• 20% increase in online scheduling 


• 61% of online scheduling for last-minute openings 


• 96% patient utilization of self-service registration 

Statistics

• 19+ Years of Operation


• Founded in 2004


• Number of employees: 130


• HQ location: Atlanta, GA


• Geographic coverage: U.S.


• 95M Patient Check-ins


• 50+ Integrations with EMR & PMS providers


• 60M Appointments Scheduled


• Surpassed 500k in monthly pre-registrations completed


• 500+ Customers


• 900+ Connections to payers for insurance verification


• 280M Eligibility Checks Completed in 2022


• $471,000,000 Payments Collected

Clearwave's Video

Key Executives

Mike Lamb, Chief Executive Officer

Mike’s experience of success and growth place Clearwave in a strong position to continue solving its client’s problems – reducing patient and staff workload, providing excellent patient experience and accelerating revenue collection. Mike Lamb brings a strong background of executive leadership in technology and digital healthcare. He spent more than 20 years at ADP in senior sales and operations leadership across major and global client segments, followed by seven years as COO and then CEO of Viverae/SimplyWell, an employer wellness company. As Division Vice President and General Manager at ADP, Mike was responsible for 17,000 clients at their southeast service center, generating over $260 million in revenue. Later, under his leadership as Division Vice President of Implementation, his teams launched more than 1,000 client implementations annually, producing $450 million in total recurring revenue. Under his leadership at Viverae/SimplyWell, the company tripled revenues and clients.

Brian Rubin, Chief Financial Officer

Brian has over 30 years’ experience working in the healthcare industry in finance as well as operational roles. Prior to joining Clearwave, Brian served as Vice President of Finance at Press Ganey Associates, a leader in helping organizations transform the care experience. Additionally, Brian served in leadership positions for 10 years at R1 RCM (formerly Accretive Health). Prior to his time at R1 RCM, Brian served in management roles at Huron Consulting Group, as well as Ernst & Young LLP, enabling healthcare clients to make optimal financial and operational decisions.

Brian Stone, Chief Strategy Officer & Co-Founder

Brian brings a wealth of knowledge to Clearwave, including more than 35 years of executive experience in the healthcare industry. Before joining Clearwave, Brian served as CEO of MDexchange, an enterprise and communitywide, web-based patient record and communication system. As one of the original founders and investors in MDexchange, Brian possesses a great deal of knowledge on the complexities of integrating with numerous healthcare stakeholders. His experience also includes the development and sale of two national outpatient imaging companies, Signal Medical Services and LINC Scientific Imaging. Brian has served on the board of Jvion, LLC, a predictive analytics company, since its inception in 2012.

Kristen Bryant, VP of Marketing

Kristen Bryant leads all marketing and sales development efforts to drive Clearwave’s growth and market leadership as a modern patient engagement platform. With more than ten years of experience in creating and implementing ROI-based marketing strategies for technology and software companies, Kristen brings deep expertise to her role, backed by a proven track record. Prior to joining Clearwave, Bryant was Vice President of Demand Generation for Net Health, where she managed all marketing and sales development efforts to drive the company’s expansion. Bryant’s healthcare background includes over a decade of healthcare information technology experience in management, business development, sales operations, marketing and M&A integrations. In addition to Net Health, Bryant held positions at Optima Healthcare Solutions and McKesson Corporation.

Saji Rajasekharan, Chief Technology Officer

Saji owns the role of overseeing Clearwave’s ongoing technological performance, growth and evolution. He spent over 12 years at Premier, and prior to those 10 years at Cognizant. In his experience he has set strategic direction for and delivered various digital solutions, ran business planning, and prioritized competing priorities across various business lines. He has also built high performance cloud-based analytics offerings, SaaS products in the clinical intelligence, Supply chain, retail, and regulatory domains; established software engineering practices and ran large portfolios and managed integration of multiple acquisitions into enterprise teams. Along the way Saji has worked with multiple cultures, collaborating with global executives managing large onsite-offshore teams, third party, joint venture partners and vendors, Implemented enterprise practices in Information Security, Data Standards & Privacy, Infrastructure, Data Center Operations, Business Continuity, Disaster Recovery, and International Technical Operations.

Bill Otten, Chief Revenue Officer 

Bill is responsible for driving Clearwave’s revenue growth, identifying strategic opportunities for business expansion, deepening customer relationships and scaling the sales organization to fulfill the increasing demand for Clearwave’s patient engagement solutions. Prior to his role at HealthEquity, he served as Vice President of Sales, Added Value Services, and held multiple other executive sales positions during his 14-year tenure at Automatic Data Processing, Inc. (ADP), the global leader in outsourced Human Capital Management Services. Earlier in his career, Bill co-founded financial services firm Interlink Capital, where he served in the roles of Senior Vice President and Chief Financial Officer.

Organizational Insights

We are all patients, so Clearwave employees see every day how their work and efforts matter in the complex healthcare space. This contribution to the healthcare community and the ability to see your work in action drives employee commitment and their tenure. Improving employee satisfaction is one of our top seven priorities for the year 2023 and an initiative our entire leadership team is focused on, all to best support our most valuable asset, our people! Clearwave offers a rich benefits package with flexible time off and paid leave options in addition to growth and development opportunities. At Clearwave, small acts like employee recognition on our monthly town hall meetings to larger initiatives like team and company get togethers, management training, and internal promotional efforts, our ongoing goal is to support our employees in the best way possible. We look at our culture as being connected to our values. At Clearwave we believe in the three C’s. We’re clear, which means we promote openness and encourage our employees to voice their opinions. We’re committed and passionate about what we do and about taking care of our employees. Lastly, we’re client-centered which means employees remain first and foremost in every everything we do, which is exemplified through our clearwaveCARE organization. These values keep our entire organization focused on solving our clients’ challenges and keeping their practices running. 

Board Members

Clearwave is owned by Private Equity Firms Great Hill Partners and Frontier Growth who make up the Board of Directors.

Investors

Great Hill Partners

Great Hill Partners is a Boston-based private equity firm targeting investments of $25 million to $500 million in high-growth companies across the software, digital commerce, financial technology, healthcare, and digital infrastructure sectors.

Frontier Growth

Frontier Growth supports the growth of software companies in the lower middle market by deploying both investment capital and operational expertise. The firm was founded with a culture that puts People Before Numbers, because it’s people that lead to real growth.

Key Milestones

• Clearwave was Founded in 2004 and has become The Patient Revenue Platform™ for High-Growth Practices.


• Clearwave began when its founders looked at traditional patient registration and eligibility verification and realized they could make it into a user-friendly, streamlined solution that would change healthcare operations. Clearwave pioneered patient self-service kiosks and continues to provide the top eligibility engine on the market.


• 2020: Unlimited Systems Partners with Clearwave, empowering Oncology practices and specialty providers to automate operations, improve the patient experience and drive revenue


• 2020: Clearwave launches patient self-scheduling to further help practices fuel ongoing growth and see more patients every day


• 2021: Launched mobile check-in to help practices provide patients with the registration approaches they want, while increasing practice cash flow and efficiency


• 2021: Clearwave Launched Communications and continues to expand the offering to help practices keep patients in the loop and increase acquisition, retention and loyalty


• 2023: Clearwave named to the Atlanta Journal Constitutions List of 2023 Metro-Atlanta top Workplaces


• 2023: Clearwave Honored as a Stevie® Award Winner in 2023 American Business Awards®

News and Press Releases

• March 10, 2020: Clearwave and Unlimited Systems Announce Specialty Healthcare Partnership (Read)


• April 27, 2021: Clearwave Named a Winner of ACG’s Middle Market Growth Awards (Read)


• 2021 Georgia Technology Summit Top 40 Winner (Read)


• April 27, 2023: Clearwave Honored as a Bronze Stevie® Award Winner in 2023 American Business Awards® (Read)


• March 30, 2023: Clearwave Named to The Atlanta Journal-Constitution’s List of 2023 Metro Atlanta Top Workplaces (Read)


• Feb 15, 2023: The Patient Revenue Platform™ for High-Growth Practices (Read)


• Jan 10, 2023: We’re Stronger When We Support Each Other (Read)

Competitors

Phreesia

Phreesia’s innovative technology equips healthcare organizations with powerful tools for patient engagement, from registration and scheduling to payments and clinical support. By delivering tangible results in administrative, financial, and clinical operations, Phreesia enables staff to concentrate on delivering exceptional patient care. Each year, the company facilitates over 120 million patient visits, making patient activation a core focus of their work.

Relatient

Relatient partners with leading health systems and medical practices – comprising more than 40,000 providers across the US – to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Their solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience.

Corporate Responsibility

Clearwave is improving the healthcare experience for patients and providers through creative technology and processes. Their products have an immediate and wide-ranging impact on the efficiency of the patient registration process as well as the revenue cycle. High-growth specialty practices and health systems leverage a number of technology platforms to improve patient experiences and provide premier care. As they consider automating patient touchpoints for scheduling, intake, eligibility verification and communications, their ongoing success is impacted by the partners and solutions they choose. At Clearwave they believe they’re stronger when they support each other, that’s why they provide clearwaveCARE. Their customer’s experience goes beyond technology — they CARE about their outcomes, their challenges and their patients.

Additionally, their organization holds these three core values to best support our customers, employees and community.

Clear

They have clarity of purpose, and act with honesty and transparency.

Committed

They’re passionate about all that we do and strive to be the best. They’re committed to each other, their clients, their partners and their community.

Client-Focused

They’re driven to solve client challenges and help their practices run better, while providing a great patient experience at the same time.