Overall Rank: 20
Category: IT Management
Category Rank: 3
- Top Software Company of 2023
- Power 500 Software Company
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBs). Established in 2000, Kaseya has been dedicated to helping organizations simplify their IT operations and achieve greater success. With a customer-centric approach, Kaseya delivers best-in-breed technologies that allow efficient management, security, and backup of IT infrastructure under a single pane of glass.
Kaseya’s IT Complete product suite is the most comprehensive and integrated IT management platform, comprising industry-leading solutions from their family of companies. These companies include Datto, Unitrends, RapidFire Tools, Spanning Cloud Apps, IT Glue, ID Agent, Graphus, and RocketCyber. More than 40,000 organizations worldwide rely on Kaseya’s solutions, and this number continues to grow.
The headquarters of Kaseya is located in Miami, Florida. They have a strong global presence, with offices in over 20 countries including Canada and Australia. The company takes pride in providing a wide array of IT management solutions, including IT automation, remote IT infrastructure management, systems management software, SaaS systems management, RMM (Remote Monitoring and Management), PSA (Professional Services Automation), backup and recovery, SOC (Security Operations Center), cybersecurity, and compliance. Kaseya empowers businesses to centralize and command all aspects of their IT, effectively manage distributed environments, streamline documentation, automate IT management functions, and protect against cybersecurity threats.
Kaseya’s VSA is a Unified Remote Monitoring and Management (RMM) software that offers comprehensive automation, security, monitoring, and management capabilities for IT professionals. With VSA, users can automate a wide range of tasks through an easy-to-use automation workflow builder and access an extensive script library. The software also includes native ransomware detection, omni-network monitoring, advanced patch management, a self-service portal, server monitoring and management, enterprise-grade reporting, and a full-featured RMM mobile app. With over 100,000 IT pros choosing VSA, it has become a preferred choice for effectively monitoring, managing and securing any endpoint from anywhere.
Kaseya’s BMS (Business Management Solution) is an end-to-end next-generation platform that offers various features to streamline and enhance business operations. It encompasses ticketing, project management, quoting, billing, and more, providing a modern and intuitive platform for running the entire business. BMS incorporates a documentation-first service desk that enables technicians to access comprehensive information, increasing their productivity by 25% for faster ticket resolution. It also offers flawless billing with end-to-end automation, eliminating errors and inefficiencies in the billing process. With BMS, businesses can deliver exceptional customer service while improving accuracy and efficiency in their operations.
Vorex is a cost-effective solution for IT service delivery, designed to simplify IT service requests, reduce the number of generated service tickets, and expedite incident resolution. It offers better IT productivity by allowing technicians to work seamlessly across tools and access relevant information when needed. Vorex includes a comprehensive service desk that helps track tickets efficiently, a project management module for effective project staffing and management, and business intelligence and reporting capabilities that provide real-time insights for making informed decisions. Integrated with Kaseya’s VSA and IT Glue, Vorex becomes a key component of the Omni IT platform, enabling unified IT management.
Traverse is a powerful network performance monitoring and management solution designed to address the challenges and complexities of modern IT infrastructures. It allows users to monitor on-premise, cloud, and hybrid networks from a single, action-oriented platform. With Traverse, IT professionals can deploy monitoring solutions quickly across diverse technologies, identifying network, server, or application problems that impact critical services. The software offers predictive analytics and machine learning to proactively detect issues before they cause significant disruptions. It also promotes unified team collaboration, minimizes downtime, and integrates easily with various IT compliance disciplines and processes.
Kaseya’s NOC (Network Operations Center) Services provide unparalleled monitoring and management capabilities, allowing businesses to scale immediately without costly overhead. With flexible service levels, businesses can choose the appropriate service model to suit their unique needs and expand coverage without expanding their payroll. By partnering with Kaseya’s NOC, organizations can focus on high-value services and strategic growth while reducing service delivery costs and increasing profitability. The Kaseya-certified engineers can collaborate with internal teams to create a unified approach, and the NOC offers 24×7 services, project engagements, and automated policies for efficient endpoint monitoring and management.
Customers appreciate the robust functionality and ease of use of Kaseya VSA. They value features such as remote monitoring, patch management, and automation capabilities. Some users have expressed difficulties in initially setting up the software and the need for improved documentation and training resources. Customers generally express satisfaction with Kaseya VSA, highlighting its effectiveness in streamlining IT management processes.
People find Kaseya BMS to be a comprehensive business management solution with strong ticketing and time-tracking capabilities. Integration with other Kaseya products is seen as a major advantage. A few users have mentioned occasional performance issues and the need for improved customization options. Kaseya BMS receives positive feedback overall, with users praising its ability to streamline workflows and improve productivity.
Customers appreciate Kaseya Traverse for its comprehensive network monitoring capabilities and centralized visibility into infrastructure performance. The platform’s scalability and ease of use are also highlighted. There are users who have reported occasional technical issues and limitations in customizing certain features. Kaseya Traverse receives favorable reviews overall, with customers recognizing its value in managing complex network environments and ensuring optimal performance.
Kaseya Vorex Service Desk
Customers praise Kaseya Vorex Service Desk for its intuitive user interface, ticket management capabilities, and ability to streamline service desk operations. Some users have requested improvements in reporting functionalities and the availability of advanced automation features. Customers express satisfaction with Kaseya Vorex Service Desk, emphasizing its ability to enhance efficiency and customer support processes.
Based on the customer insights gathered from G2.com reviews, Kaseya’s product suite, including Kaseya VSA, Kaseya BMS, Kaseya Traverse, and Kaseya Vorex Service Desk, is generally well-regarded by customers. The products are appreciated for their robust functionality, ease of use, and ability to streamline IT management and security operations.
- Kaseya was founded in 2000 and has a presence in over 20 countries.
- Kaseya’s software is used by 40,000+ organizations.
- Over the past 6 months, Kaseya has experienced a total headcount growth of 16%.
- Kaseya has acquired 16 organizations. Their most recent acquisition was Vonahi Security on Apr 23, 2023.
- Kaseya has a workforce of almost 3000+ employees, indicating the strength of the company.
- Kaseya has raised a total of $546.8M in funding over 5 rounds.
- Kaseya is funded by 5 investors, with Insight Partners and TPG being the most recent investors.
Ratings and Commentary
The company’s customer-centric approach and comprehensive product suite, IT Complete, positioned it as a strong player in the market. With a presence in over 20 countries and a growing customer base of more than 40,000 organizations worldwide, Kaseya demonstrates a robust and expanding organizational strength. The market for IT management and security software is significant, and Kaseya has placed itself to cater to the needs of both MSPs and SMBs. With its broad array of solutions and a customer base that continues to grow, Kaseya is targeted to capitalize on the increasing demand for efficient and cost-effective IT tools in the small to mid-size business segment.
Kaseya’s product suite comprises industry-leading solutions from its family of companies, including Datto, Unitrends, RapidFire Tools, Spanning Cloud Apps, IT Glue, ID Agent, Graphus, and RocketCyber. This diverse portfolio enables Kaseya to offer best-in-breed technologies that empower businesses to efficiently manage, secure, and back up their IT infrastructure. The company’s commitment to delivering high-quality products is evident in its growing customer base and the positive feedback it receives from its users.
Kaseya enjoys strong capital backing from key investors such as TPG and the Ireland Strategic Investment Fund. This financial support provides the company with the resources needed to invest in research and development, expand its market presence, and stay competitive in the rapidly evolving IT management and security software landscape. The backing from reputable investors further solidifies Kaseya’s position as a trusted player in the industry.
Kaseya faces competition from players like NinjaOne and ManageEngine Endpoint Central. While these competitors pose a threat, Kaseya’s comprehensive product suite, customer-centric approach, and strong market presence give it a competitive edge. Led by Fred Voccola as the CEO and Joe Smolarski as the Chief Operating Officer, Kaseya has a strong leadership team that can make informed decisions and steers the company toward greater heights.
Overall, Kaseya stands out as a strong organization with a comprehensive product suite, a growing market presence, and the backing of reputable investors. Its customer-centric approach, product quality, and ability to navigate competitive threats position it well for continued success in the IT management and security software market
Fred Voccola, CEO
Fred Voccola brings a wealth of experience and a track record of success to his role as CEO of Kaseya. Prior to joining Kaseya, he held leadership positions in various technology companies, including Yodle’s Brand Networks Division and Nolio, Inc., where he achieved impressive growth and successfully sold the businesses. He also co-founded Trust Technology Corp. and Identify Software, both of which experienced significant growth and successful acquisitions. With a background in finance and extensive management and executive roles, Mr. Voccola combines business acumen with a deep understanding of the technology industry.
C.J. Wimley, President & CCO
As the President and Chief Customer Officer at Kaseya, C.J. Wimley draws on his 30 years of experience in the B2B technology industry. Mr. Wimley also held executive positions at SunGard, where he played a key role in the GETPAID acquisition and subsequent sale to SunGard. With a Bachelor of Science in Accounting, he brings financial expertise and a deep understanding of corporate solutions to his role at Kaseya.
Kathy Wagner, CFO
Kathy Wagner is backed by a strong background in finance and business strategy. Before joining Kaseya, she held significant positions at Citrix, where she led global finance and administration and played a vital role in driving the company’s transformation to a SaaS/subscription-based business model. Ms. Wagner’s expertise in effectively communicating financial strategies to stakeholders and optimizing investments has been instrumental in achieving financial objectives. Her experience includes managing large SEC accounts and leading financial acquisition due diligence efforts.
Joe Smolarski, COO
Joe Smolarski has a diverse background in global operations and technology transformation. He previously served as COO at MRP, where he oversaw the company’s operations during a period of rapid growth. Before that, Mr. Smolarski spent over a decade at IPC Systems, Inc., where he held various executive positions and led strategic initiatives to enhance company performance. His expertise lies in driving operational efficiency through the implementation of technology solutions and automation. With a focus on maximizing company performance, Mr. Smolarski has successfully implemented various technology platforms and led transformational shifts in product roadmaps.
Based on the available Glassdoor reviews, Kaseya currently holds a rating of 3.4 out of 5 stars. This average rating indicates a moderately positive perception of the company’s culture by its employees.
- Collaborative Environment: Many employees appreciated the collaborative work environment at Kaseya. They mentioned the availability of helpful and supportive colleagues, fostering teamwork and knowledge sharing.
- Career Growth Opportunities: Several employees praised Kaseya for providing opportunities for career growth and professional development. The company offers training programs and encourages employees to take on challenging projects to enhance their skills.
- Human-Centered Approach: Kaseya’s promotional statement emphasizes a human-centered work environment. Although opinions on this aspect were mixed, some employees highlighted the company’s efforts to prioritize employee well-being, work-life balance, and a supportive atmosphere.
- Communication and Transparency: Some employees mentioned that communication between departments or from management could be improved. Transparency regarding decision-making processes and company goals was also cited as an area that could be enhanced.
- Workload and Stress: A few employees expressed concerns about high workloads and increased stress levels. They suggested implementing measures to address workload distribution and enhance work-life balance.
- Cultural Alignment: A few reviews indicated that there might be a disconnect between the company’s promotional statement and the actual culture experienced by employees. Achieving a better alignment between the stated values and the day-to-day culture could improve overall employee satisfaction.
Lizhi (LZ) Tan
Lizhi Tan is a TMT Director for Temasek, a global investment company. He joined Temasek in 2010 and is currently based in San Francisco. Some notable investments he has been involved in include Global Healthcare Exchange (GHX), Kaseya Holdings, BluJay Solutions, Internet Brands / WebMD, Duck Creek Technologies, and PointClickCare. Prior to joining Temasek, Lizhi worked as a management consultant with McKinsey & Company and holds a degree from Washington University in St. Louis.
Philine Huizing is a Principal at Insight Partners, a venture capital and private equity firm. She has been with Insight Partners since 2016 and holds multiple board positions, including Board Director roles at SaaS Alerts, Enable, Wandelbots, Knak, Esper, Veeam Software, Lansweeper, Ambassador Labs, Pentera, and StormForge. Philine’s expertise lies in scaling and growing technology companies. Philine holds a bachelor’s degree in Mechanical Engineering with Product Design from the Massachusetts Institute of Technology, along with a minor in Management Science and a concentration in Economics.
Kevin Damghani is an entrepreneur, speaker, and Managed Services Visionary. He is the Founder and CEO of ITPartners+, an innovative IT-managed services company operating in 23 states. Kevin’s leadership has contributed to the company’s growth and success, with recognitions such as being awarded Inc 5000 Fastest Growing Companies in America and the MSP 501. He is also a Board Member for Kaseya and serves on the Partner Advisory Boards of Sherweb and Datto, Inc. Kevin’s expertise lies in information technology, scalability, and leadership. He holds a bachelor’s degree in Networking Security from Davenport University.
With over 25 years of experience, Paul Brady has served as a Chief Executive Officer and senior executive in various technology organizations. He has led both start-ups and multinational businesses, specializing in traditional software, SaaS, and managed-service business models. Paul’s recent role was as CEO of Unitrends, a data-management software company backed by private equity. Paul holds a bachelor’s degree from Hofstra University and an MBA from the MIT Sloan School of Management, demonstrating his strong educational background in business and technology.
TPG is a leading global alternative asset firm that invested over $500 million in Kaseya to accelerate the company’s growth, customer momentum, and innovation of its IT infrastructure management platform. With $137 billion in assets under management, TPG has a strong track record in alternative investments. Founded in 1992 by Jim Coulter and David Bonderman, TPG is known for its innovative and entrepreneurial approach to investing, focusing on areas of high growth such as technology and healthcare. The firm’s culture emphasizes openness, collaboration, and a commitment to shaping the future of alternative asset management.
Insight Partners, an existing investor in Kaseya, participated in the investment of over $500 million to drive the company’s growth, customer momentum, and innovation of its IT infrastructure management platform. With over 25 years of experience, Insight Partners has helped numerous companies turn their visions into reality by providing flexible capital and deep software expertise. As a trusted partner for over 600 transformative companies, Insight Partners supports leaders at every stage of growth, enabling them to achieve their goals faster and more effectively.
Ireland Strategic Investment Fund (ISIF)
The Ireland Strategic Investment Fund (ISIF) invested €19 million in Kaseya, leading to the creation of 130 new jobs in Ireland. Kaseya is a provider of complete IT management solutions for managed service providers (MSPs) and midsized enterprises. The ISIF, a Sovereign Investment Fund, focuses on investing on a commercial basis to support economic activity and employment in Ireland. This investment will contribute to the expansion of Kaseya’s operations in Dublin, where the company already employs around 30 people.
- 2023 – Kaseya Unveils IT Complete 2.0 at Kaseya Connect Global: Kaseya hosted an industry-leading event to introduce IT Complete 2.0. The event promised four days of certifications, product updates, and more.
- 2023 – Fred Voccola Named a Channel Futures 2023 Channel Influencer of the Year: Fred Voccola, CEO of Kaseya, was honored as a Channel Influencer of the Year for 2023 by Channel Futures. He was recognized for his impact on the channel, particularly his role in Kaseya’s $6.2 billion acquisition of Datto. He shared the honor with Craig Patterson, senior vice president of global channels at Aryaka Networks.
- 2023 – Datto Unveils Next-Generation Cloud-Managed Ethernet Switches and Secure Remote Access Solutions: Datto introduces a new family line of cloud-managed switches and secures remote access solutions. The product line complements Datto Wi-Fi Access Points and integrated secure routers.
- 2022 – Datto EDR Streamlines Endpoint Security: Datto launches Datto EDR, an endpoint detection and response solution. Designed for MSPs and SMBs, offering highly effective threat detection capabilities.
- 2022 – Kaseya Named Best IT Company of the Year: Kaseya receives the prestigious title of Best IT Company of the Year in the 17th Annual 2022 Information Technology World Awards®.
News and Press Releases
- March 30, 2023 – Kaseya’s 2023 MSP Benchmark Report Finds that Automation, Cybersecurity, and Integration Top the List of Priorities for MSPs (Read)
- February 24, 2023 – Kaseya’s APAC Team Reveals Winners of 2022 MSP of the Year Awards (Read)
- January 31, 2023 – Kaseya Reaffirms Commitment to Channel Partners by Expanding its Global Partner Program (Read)
- January 17, 2023 – Datto’s Annual State of Ransomware Report Reveals SMBs are Taking Cybersecurity More Seriously (Read)
- December 19, 2022 – Kaseya Unveils Its Major Event Line-Up for 2023 (Read)
- December 05, 2022 – Return of the Schnizz! Sarah Robb O’Hagan to Headline TruMethods 2023 Schnizzfest (Read)
- November 15, 2022 – Datto EDR Streamlines Endpoint Security by Catching the Threats That Matter Most (Read)
NinjaOne is a Unified IT Management platform that simplifies IT teams’ work through workflow and device management unification. Its platform includes device management, patch management, software management, task automation, remote access, backup, ticketing, and documentation features, all accessible through a single-pane-of-glass interface. NinjaOne has gained recognition for its world-class customer support and has consistently been ranked as the best-rated software in its category on G2 and Gartner Digital Markets for the past three years. With 10,000 IT teams and MSPs using NinjaOne, it has established a strong presence in the market.
HubSpot CRM offers a comprehensive platform that facilitates collaboration across different departments within a company, including marketing, sales, and customer service. Its CRM platform includes individual hubs such as Marketing Hub, Sales Hub, Service Hub, CMS Hub, and Operations Hub. Each hub is designed to address specific business needs, and they can be integrated to work together seamlessly. HubSpot CRM also provides extensive integration options and allows for custom app development. While HubSpot is widely recognized for its marketing and sales software, its CRM platform’s holistic approach positions it as a strong competitor in the market.
LogicMonitor’s LM Envision is a SaaS-based unified observability platform that enables digital enterprises to adopt a cloud-ready operating model. LM Envision provides clarity across hybrid enterprise IT, bringing together diverse IT and development teams to solve complex problems. It facilitates innovation and operational efficiency improvements for critical IT services. LogicMonitor’s focus on observability and cloud readiness differentiates it from other competitors. Its platform enables IT teams to effectively manage and monitor their IT infrastructure, making it an attractive choice for businesses with complex IT requirements.
Zendesk is a customer experience platform that offers a range of products designed to enhance customer service and engagement. With a global presence, Zendesk powers billions of conversations and connects over 100,000 brands with millions of customers across various channels. Zendesk’s products cover telephony, chat, email, messaging, social channels, communities, review sites, and help centers. The company’s emphasis on delivering great service and its extensive suite of customer service solutions make it a notable competitor in the market.
ManageEngine Endpoint Central
ManageEngine’s Desktop Central is a Unified Endpoint Management (UEM) solution that allows centralized management of servers, desktops, laptops, smartphones, tablets, and POS devices. It offers a wide range of features, including patch management, software distribution, OS deployment, IT asset management, software license management, remote desktop control, and mobile device management. With support for multiple operating systems, including Windows, Mac, and Linux, ManageEngine Endpoint Central caters to organizations with diverse endpoint management needs.
Kaseya Cares is an emergency response program launched by Kaseya to provide support during challenging times. Throughout the COVID-19 pandemic, Kaseya Cares offered substantial assistance, including over $10 million in direct financial aid, government relief navigation, and business guidance to its managed service provider (MSP) customers. The program demonstrated a commitment to helping partners navigate the impact of the pandemic and support their continued success. In addition to pandemic-related assistance, Kaseya Cares expanded its scope to provide aid to customers facing hardships caused by natural disasters, ransomware attacks, and other high-impact events. This flexibility highlights Kaseya’s responsiveness and commitment to supporting its customers beyond everyday operations.
Cooper Cares is an initiative launched by Kaseya in collaboration with The Cooper Voccola Family Foundation. The primary focus of Cooper Cares is to assist communities served by Kaseya, with a particular emphasis on charitable organizations dedicated to children, veterans, and animals. This initiative recognizes the importance of contributing to local communities and aims to provide much-needed resources and programs. The Cooper Cares initiative was introduced at Kaseya’s global customer conference in 2022, emphasizing the company’s commitment to corporate responsibility. By extending support beyond business transactions, Kaseya aims to strengthen the communities it engages with, even if only for a short period during conferences.
The Kaseya Disaster Response Team (DRT) is a specialized unit within Kaseya dedicated to supporting partners and communities during times of disaster. While Kaseya’s product and support teams assist customers daily, the DRT provides additional help when necessary. The team operates with clear communication channels and decision-making protocols to ensure an effective response.
An example of the DRT’s impact is its assistance during Hurricane Ian in Florida in 2022. Kaseya deployed an eight-person team to support partners and affected communities on the ground. This rapid response demonstrates Kaseya’s commitment to assisting its partners and the communities they serve in times of crisis.
Kaseya’s corporate responsibility initiatives, including Kaseya Cares, Cooper Cares, and the Kaseya Disaster Response Team, showcase the company’s commitment to making a positive impact on communities and supporting its customers beyond its core business operations.