Profile

Quadient specializes in mailing equipment, business process automation, and customer experience management. Formerly known as Neopost, the company rebranded itself as Quadient in 2019 to reflect its expanded focus on digital solutions. With a presence in over 90 countries, the company serves thousands of customers worldwide, including major corporations, small and medium-sized enterprises (SMEs), and public sector organizations.

They focus on four key solutions: Customer Experience Management (CXM), Business Process Automation (BPA), Mail-Related Solutions, and Parcel Locker Solutions. The company’s purpose is to simplify the connection between people and what matters by providing world-class integrated SaaS solutions that help companies transform quickly, save money, and make meaningful connections with their customers through effective and relevant multi-channel communications. 

The company’s BPA solutions help businesses  automate their workflows and improve efficiency. The company’s mail-related solutions help businesses manage their mail processes, including printing, sorting, and delivery.

A wide range of companies, including financial institutions, healthcare facilities, and retail businesses, use their solutions. The company has a strong track record of helping businesses improve their customer experience and achieve their business goals. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Their solutions make it possible for organizations to continuously and automatically create and deliver meaningful interactions when it matters most, consistently across all channels.

Key Products

Customer Communications

This service helps businesses of all sizes digitize and automate their business-critical communications activities, such as invoices, statements, notices, and letters. Quadient provides world-class software solutions that help businesses transform quickly and make meaningful connections with their customers across all channels, from print to digital. Some of the products are Inspire, Ignite, DataHub, DataCleaner and Accessibility.

AP Automation

This service helps businesses automate their accounts payable process and reduce data entry and errors. AP powered by Beanworks is a leader in AP automation software that enables businesses to capture, code, approve, and pay invoices from anywhere. Some of the features are purchase order automation, invoice approval workflow, electronic payments, and reporting and analytics.

AR Automation

This service helps businesses collect faster and improve their accounts receivable payment process. AR powered by YayPay is a leader in AR automation software that helps businesses streamline their collections, reduce days sales outstanding, and increase cash flow. Some of the features are invoice delivery and tracking, automated reminders, payment portal, and credit risk analysis.

Smart Mail

This service helps businesses automate and optimize their mail processing and delivery operations. Quadient smart mail solutions streamline mail production at every stage, from filling envelopes automatically to rapidly posting outbound mail. Some of the products are DS Series, IM Series, IS Series and WTS Series.

Parcel Pending

They are a leading provider of parcel locker solutions, catering to various sectors such as residential, retail, carrier, university, and commercial clients on a global scale. Their solutions are designed to be versatile and adaptable, suitable for a range of industries and locations. 

Customers Insights

Quadient has garnered highly positive customer ratings and reviews on popular software review platforms, Capterra and G2. With an impressive average customer rating of 4.5 out of 5 stars based on 1,200 reviews on Capterra and 4.3 out of 5 stars based on 3,000 reviews on G2, it is evident that Quadient is highly regarded by its users.

Customers have highlighted several key strengths of Quadient’s offerings. First and foremost, the platform is praised for its ease of use, allowing businesses of all sizes to effectively utilize its software solutions. Additionally, Quadient’s customer service has received acclaim, indicating that the company places a strong emphasis on providing excellent support and assistance to its clients. Moreover, customers have expressed satisfaction with the overall value provided by Quadien, further emphasizing the positive experience they have had with the platform.

Their extensive customer base includes renowned global brands such as American Express, Coca-Cola, and General Electric. This indicates that the company’s solutions are trusted and utilized by industry leaders, further validating its capabilities and reliability. The overwhelmingly positive customer ratings on both Capterra and G2, along with praise for its ease of use, customer service, and overall value, solidify Quadient’s position as a reputable and valuable partner for businesses of all sizes.

Statistics

• Founded: 1924


• Global certification: 7 


• Subsidiaries are present in 26 countries


• Production and assembly centers: 2 locations


• Employees: 3600+ 


• Operates in 90+ countries


• Customers: 12000+ for Cloud Software Solutions as of 2022 

Rating and Commentary

Under the visionary leadership of Geoffrey Godet, Quadient is poised for significant growth in the customer experience market. With a strong track record and industry knowledge, Godet has been instrumental in driving the company’s success as a leading provider of customer experience solutions for enterprises.

Quadient’s exceptional leadership and strategic advantages, including strong financial performance and solid cash flow generation from investors like Teleios Capital Partners GmbH and Janus Henderson Investor, position the company to strengthen its position in the market. These investments not only demonstrate confidence in Quadient’s vision and technology but also drive exciting developments in the ever-evolving customer experience landscape, advancing security and infrastructure in the industry.

Despite facing competition from established brands like OutSystems, Adobe Experience Manager, and Front, which offer similar services for customer experience management, Quadient remains committed to developing robust strategies to thrive in the market. The company continuously improves its offerings to solidify its presence and capture a larger market share.

Overall, Quadient has a strong track record of growth, is well-positioned for future growth, and boasts a strong management team under Godet’s leadership.

Quadient's Video

Key Executives

Geoffrey Godet, Chief Executive Officer

Godet has been with the company since 2016 and has held a variety of leadership positions, including Chief Operating Officer and Chief Financial Officer. Godet has a strong track record of success in the technology industry and is a recognized expert in customer experience management.

Brandon Batt, Chief People Transformation Officer

Batt is responsible for driving Quadient’s transformation initiatives and overseeing the company’s procurement activities. He has been with the company since 2018 and has a background in business transformation, digital marketing, and customer experience. Batt is responsible for leading the Company’s transformation into a digital-first company and is focused on driving growth through innovation and customer engagement.

Laurent du Passage, Chief Financial Officer

Du Passage is responsible for managing Quadient’s financial operations and ensuring the company’s financial stability and growth. He has been with the company since 2019 and has a background in finance and accounting. du Passage is responsible for overseeing the Company’s financial operations and is focused on ensuring the company’s financial health and sustainability.

Steve Rakoczy, Chief Digital Officer

Rakoczy is responsible for leading Quadient’s digital strategy and driving the company’s digital transformation. He has been with the company since 2018 and has a background in digital marketing, customer experience, and technology. Rakoczy is responsible for leading the Company’s digital transformation and is focused on driving growth through innovation and customer engagement.

Tamir Sigal, Chief Marketing Officer

Sigal is responsible for overseeing Quadient’s marketing activities and driving the company’s brand and growth. He has been with the company since 2019 and has a background in marketing, communications, and public relations. Sigal is responsible for leading the Company’s marketing and communications efforts and is focused on driving brand awareness and demand for the company’s products and services.

Organizational Insights

According to reviews on Glassdoor, the company has an overall rating of 3.9 out of 5 stars based on over 800 reviews. Additionally, 90% of employees approve of the CEO, Geoffrey Godet, at Quadient. This indicates a generally positive sentiment among employees. One notable aspect of Quadient’s culture is its emphasis on empowerment, passion, inspiration, and community. The company values teamwork, creativity, and making a positive impact. They strive to foster an environment that welcomes diversity of thought, perspective, and lived experiences. Employees are encouraged to bring their whole, authentic selves to work, and the company aims to ensure that everyone feels valued and respected.

They celebrate a shared commitment to great work and to each other. The company values the contributions of its employees and recognizes the importance of innovation in their field. They strive to create products and solutions that matter to their customers, demonstrating a customer-centric approach.

While Quadient’s culture receives praise from many employees, there are also areas for improvement mentioned in reviews. Communication and work-life balance have been highlighted as areas that could be improved. It’s important to note that these aspects may vary based on individual experiences within the company.

Board Members

Didier Lamouche

He has been the Chairman of the Board of Quadient since 2019. He has over 30 years of experience in the technology sector, having held various executive positions at IBM, STMicroelectronics, Bull, and Oberthur Technologies. He is also an independent director at Ingenico Group and a senior advisor at Bain & Company.

Geoffrey Godet

He has been the Chief Executive Officer and Director of Quadient since 2018. He has over 20 years of experience in the software industry, having held various leadership roles at Geomagic, Dassault Systèmes, and IBM. He is also a board member at Trace One and a member of the French Foreign Trade Advisors. 

Vincent Mercier

He has been an independent director of Quadient since 2020. He has over 40 years of experience in the banking sector, having held various senior positions at Crédit Agricole, Banque Indosuez, and Crédit Lyonnais. He is also a board member at BNP Paribas Personal Finance, BNP Paribas Leasing Solutions, and BNP Paribas Factor.

Éric Courteille

Éric Courteille is an Independent Director on the Board of Quadient. He has been serving on Quadient’s Board since 2012. Courteille is a French businessperson and the founder of Sporever SA. He has been at the helm of eight different companies and is presently the Chief Executive Officer of BCR SAS. He is also on the board of Institut Lafayette. Courteille has relevant expertise in fields such as e-commerce, banking, software, and consulting.

Investors

Teleios Capital Partners GmbH

Established in 2013, Teleios Capital Partners GmbH is a Swiss activist hedge fund manager with a focus on Europe.  They make investments in publicly traded European mid-cap companies, typically acquiring sizeable minority stakes that they hold for a while. As one of the major investors in Quadient, they own 13.99% of the company.  

Janus Henderson Investor

A global asset management company with its headquarters in the City of London, the United Kingdom. Under the trade name Janus Henderson Investors, they provide a variety of financial products to individuals, intermediary advisors, and institutional investors worldwide. As one of the major investors in Quadient, which represents 5.34% of the company. 

Dimensional Fund Advisors, L.P

Asset management company Dimensional Fund Advisors L.P. (DFA) is based in Austin, Texas. The company was established in 1981 by David Gilbert Booth and Rex Sinquefield, and is renowned for translating academic research into real-world investing. They hold 4.07% of the company’s stock.

Wellington Management Company, LLP

Independent investment management company Wellington Management Company LLP is situated in Boston, Massachusetts. Financial intermediaries, wealth managers, endowments, foundations, insurance companies, central banks, sovereign institutions, and private investment offices are just a few of the wide clientele they serve as investment advisors. They hold 3.58% of Quadient’s stock.

Key Milestones

• In 2023 Quadient Achieved Leader Position in 2023 SPARK Matrix™ for Customer Communications Management


• In 2023, Quadient renewed its revolving credit facility in advance with a new maturity in 2028.


• In 2023, Quadient Secured Top 10 Position in Truffle 100 Ranking of French Software Companies


• In 2023, Quadient announced the general availability of Quadient Inspire Flex Release 16 (R16), the latest advancement of Quadient’s enterprise omnichannel customer communications management (CCM) software solution.


• In 2022, Quadient Launched Automated Invoice Preparation, Delivery Solution


• In 2022, Quadient was named a finalist for the Reuters Events 13th Annual Responsible Business Awards, in the Diversity, Equity & Inclusion category.


• In 2021, Sébastien Marotte was proposed for appointment as an independent director to replace William Hoover Jr. who resigned for personal reasons.


• In 2020, Quadient acquired Beanworks for approximately $82.9 million (70 million euros). Headquartered in Vancouver, Canada, Beanworks provides accounts payable automation software.

News and Press Releases

• Jun 02, 2023: Quadient Expands Availability of Oversize Parcel Locker Solutions to the Multifamily Industry (Read)


• Jun 01, 2023: Quadient Reaches Milestone of 200 Installed Smart Locker Solutions at US Higher Education Institutions (Read)


• May 28, 2023: Quadient (EPA:QDT) Is Increasing Its Dividend To €0.60 (Read)


• May 17, 2023: Banks failing to meet new Consumer Duty obligations when communicating with customers, Quadient and Signal research finds (Read)

Competitors

OutSystems

OutSystems is a leading low-code development platform that enables businesses to rapidly build and deploy business-critical applications with exceptional performance. With OutSystems, organizations can accelerate their digital transformation journey by leveraging a visual development environment and pre-built components, eliminating the need for complex coding.

Adobe Experience Manager

Adobe Experience Manager is a comprehensive solution designed to revolutionize digital customer experiences across various channels. By leveraging the power of Adobe Experience Manager, businesses can effortlessly create, manage, and optimize digital content, ensuring consistent and engaging experiences across web, mobile apps, forms, and communities.

Front

Front is a game-changer when it comes to managing shared inboxes and enhancing email collaboration. Traditional shared inboxes like contact@, team@, and jobs@ can quickly become overwhelming and inefficient, leading to communication gaps and delays. However, with Front, teams can streamline their email management by introducing collaboration features directly within their inbox.

HubSpot Marketing Hub

HubSpot Marketing Hub is a powerful marketing automation software that empowers businesses to attract, engage, and convert their target audience. With a comprehensive suite of tools and capabilities, Marketing Hub enables businesses to run complete inbound marketing campaigns at scale.

Podium

Podium is a leading platform that empowers local businesses to streamline their operations and enhance customer interactions through the simplicity of text messaging. With Podium, businesses can leverage the power of text messaging to collect more reviews, gather leads, accept payments, run targeted text marketing campaigns, and centralize their communications.

Corporate Responsibility

Quadient demonstrates its commitment to Corporate Social Responsibility (CSR) through its longstanding policy. Upholding ethical practices is vital for the company’s sustainable growth and continued success.

In 2022, Quadient achieved several significant milestones. 29.2% of the managers at Quadient were women, reflecting the company’s dedication to promoting gender diversity. Employee development and training were prioritized, with 76% of the workforce completing training on the Code of ethics. Additionally, 82% of employees participated in compliance and business ethics training programs.

Quadient demonstrated its commitment to environmental sustainability by achieving a 10% reduction in greenhouse gas (GHG) emissions compared to 2018, encompassing Scopes 1, 2, and 3 emissions. The company also incorporated re-used parts and modules in 72.9% of hardware products launched in 2022, contributing to remanufacturing efforts. Furthermore, 23% of Quadient’s revenue in 2021 was generated from products that utilized re-used components.

Customer satisfaction remained a priority for Quadient, with an impressive 95% overall customer satisfaction rate. Finally, Quadient supported over 50 charities, exemplifying its commitment to giving back to the community.

Through these accomplishments, Quadient showcases its dedication to responsible and ethical business practices, employee development, environmental sustainability, customer satisfaction, and community support.