Profile

WorkForce Software is a global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite is designed to cater to the unique needs of organizations, including pay rules, labor regulations, and schedules. By delivering a breakthrough employee experience at the time and place work happens, WorkForce Software helps organizations optimize their workforce, ensure compliance, and increase employee engagement for enhanced resilience and performance. Whether employees are diskless or office workers, full-time or part-time, unionized or seasonal, WorkForce Software simplifies global workforce management, making it more cost-effective and rewarding for everyone involved.

Headquartered in Livonia, MI, WorkForce Software was founded in 1999. The company specializes in providing workforce management software, including time and attendance, employee scheduling, leave and absence management, fatigue management, labor law compliance, forecasting and scheduling, employee experience, and employee communications. With its enterprise-grade and future-ready solutions, WorkForce Software supports some of the world’s most innovative organizations in mitigating compliance risks and unlocking new potential for performance and resilience.

As a company, WorkForce Software is committed to maintaining a diverse and inclusive workplace. The company actively advocates for and promotes diversity, equity, safety, and professionalism amongst its 800+ employee workforce. WorkForce Software strives to create an environment that welcomes and empowers all individuals, celebrating the full range of differences, and enabling everyone to contribute their best and most innovative work. The company’s commitment to diversity and inclusion extends beyond the workplace, aiming to make a positive impact in the communities it operates in.

Key Products

Intelligence

This tool harnesses the power of data-driven insights, predictive analytics, and AI to enable real-time decision-making. It provides valuable insights and unlocks hidden opportunities for productivity and employee experience improvements. The suite includes analytics, insights, chatbot, and assistant functionalities.

Experience

Focused on creating meaningful moments for employees, this tool encompasses communication and collaboration channels, in-the-moment feedback mechanisms, micro-training options, self-service capabilities, automation features, and easy access to company information. It aims to enhance employee experiences and strengthen workplace bonds. The suite includes chat, broadcast, and channels, surveys, training, and document management.

Performance

This tool facilitates the optimization of a global workforce through integrated management and optimization solutions. It enables forecasting labor requirements, scheduling, managing time and attendance, tracking tasks, and handling absence and leave. The suite provides functionalities for labor forecasting, scheduling, time and attendance, tasks, and absence and leaves management.

Platform

The WorkForce Suite operates on a scalable SaaS platform, integrating workforce processes and data into a global workforce platform. It utilizes an intelligent decision architecture, ensuring enterprise performance and adaptability at scale. The suite offers features like compliance management, automation, personalization options, integration capabilities, and secure authentication.

Customer Insights

Based on the customer reviews on G2 and Capteraa, WorkForce enjoys a generally positive reception with an average rating of 3.9/5 and 4.6/5 respectively. Customers appreciate the platform’s extensive features, scalability, and ease of use. Many users highlight the robust reporting capabilities and the ability to customize workflows to suit their specific needs. The solution’s customer support and training resources also receive positive feedback, contributing to high customer satisfaction overall.

Customers frequently mention the wide range of functionalities offered by WorkForce. The platform effectively manages various workforce aspects, including time and attendance tracking, scheduling, absence management, and labor analytics. Users find these features instrumental in optimizing workforce management processes, reducing manual efforts, and increasing operational efficiency. However, some customers express a desire for more advanced features and enhancements in certain areas.

One aspect consistently praised by customers is the user-friendliness of WorkForce. The platform’s intuitive interface and easy navigation make it accessible to users of varying technical backgrounds. Customers appreciate the straightforward implementation process and the flexibility to tailor the software to their specific business requirements. Overall, the user-friendly design contributes significantly to a positive customer experience.

While customers generally have positive feedback for WorkForceSoftware.com, there are a few areas where improvements can be made. Some users express concerns regarding occasional glitches or bugs in the software, highlighting the need for enhanced stability and reliability. Additionally, a few customers mention the need for a more intuitive mobile app for on-the-go access. Addressing these issues and continuing to invest in product innovation and development will further enhance customer satisfaction.

Customer Quotes

“Love being able to log in from anywhere and see who’s there – when they came, when they left. I’ve never seen it before.” – Dickie O’Reilly, Managing Partner, Spyder

“For me it’s a revolution. Implementation was very good, and in two weeks we have trained everyone to use the platform.” – Aerie Albaz, COO, Domino’s Israel

“Each manager would probably have saved 2-3 hours a week. Wage costs have dropped.” – Natasha Laidler, MyHealth Medical Group

“We were using paper-based timesheets, which was a problem. Now it’s just streamlined.” – Myriam Freer, Pennwood Aged Care

“Freed up so much time for my leaders to actually focus on the projects that make us money and are better for the business.” – Chris Tankard, Culture & HR Manager, Ferguson Plarre

“We don’t have to get people involved when someone can’t make their shift. It basically allows us to automate it all.” – Jordan Grives, CEO, Fonebox

Statistics

• Headquartered: Livonia, MI; Founded: 1999


• Headcount: Decreased by 5% in the last 6 months


• Customers: 4.2 million+ individuals


• Customer Locations: 80+ countries worldwide


• Software Acquired: 2 organizations


• 4 private equity investors, the latest round on June 25, 2019


• $50M–$100M post-money valuation as of March 31, 2012

Ratings and Commentary

WorkForce Software is well-positioned in the market with its comprehensive suite of workforce management solutions and integrated employee experience capabilities. One key strength of WorkForce Software is its size in the market. As a global provider in 80+ countries, the company has a wide reach and can cater to organizations of various sizes and industries. This expansive market presence allows WorkForce Software to serve a diverse range of clients and stay ahead of emerging trends and demands.

Capital backing is a crucial factor for any company’s success, and WorkForce Software has received notable investments from Elliott Management and Insight Partners. This financial support provides the company with the resources needed to further develop its offerings, expand its market reach, and stay competitive in a rapidly evolving industry.

While WorkForce Software enjoys several strengths, it also faces competitive threats. Workday HCM and UKG Ready are their competitors, both of which are well-established players in the workforce management space. It is essential for WorkForce Software to continue innovating and differentiating itself from these competitors to maintain its market position and capitalize on emerging opportunities.

In terms of decision-making and leadership, WorkForce Software benefits from the expertise of key individuals. Furthermore, Mike Morini, the Chief Executive Officer, brings strategic vision and industry knowledge to guide the company’s overall direction. And Jeff Moses, as the Chief Revenue Officer, plays a vital role in driving revenue growth and ensuring successful customer relationships.

Workforce's Video

Key Executives

Mike Morini, CEO

Mike Morini is an experienced software veteran with over 30 years of expertise in growing and scaling enterprise software companies. As the CEO of WorkForce Software, he focuses on driving company growth by prioritizing employees, customers, and the broader community of partners and analysts. Mike has a strong background in building global cloud-based platforms and has played a pivotal role in guiding multiple fast-growth companies in the cloud arena. Before joining WorkForce Software, he held CEO and COO positions at SAP, Aria Systems, OutlookSoft, InterWorld, and Verbind. Mike holds a BA from Colgate University.

Jeff Moses, CRO

He leads the global sales and channel sales teams at WorkForce Software. With over 20 years of experience, Jeff has held various global leadership roles managing multimillion-dollar profit and loss (P&L) responsibilities. He played an integral role in the creation and evolution of SAP’s cloud business, serving as part of their original Cloud GTM team. Later, Jeff held senior executive positions, overseeing the Americas for SAP’s Customer Experience line of business. He emphasizes the importance of strong partnerships between vendors and customers in building lasting business relationships. Jeff holds a BBA from the University of Delaware and is based in Belle Mead, New Jersey.

Bill Razzino, CFO

As a CFO, Bill brings over 20 years of strategic global leadership experience to the company. He has worked with Big 4 accounting firms and has held leadership roles in public, privately held, and private equity-backed companies. Bill provides leadership to support growth and innovation, overseeing global finance and accounting, information technology, and legal functions at WorkForce Software. Before joining the company, he served as CFO and COO at SPINS, a SaaS data technology company.

Nicole Neumarker, CTO

Nicole is responsible for setting the strategic direction and ensuring results across business, operations, technology, and finance functions. With over 20 years of enterprise software experience, Nicole oversees product strategy and delivery of solutions at WorkForce Software. She leads the Product Development, Product Management, and Cloud Services teams, which design, develop, and deliver industry-leading products to meet global customer requirements.

Organizational Insights

The company is committed to fostering a culture that nurtures and challenges its employees to perform at their best every day. They believe in providing growth opportunities, both professionally and personally, to their employees. WorkForce Software has been recognized with awards for its positive reputation as an employer, highlighting the company’s commitment to creating an environment where employees can thrive.

The organization recognizes the importance of work-life balance for its employees. The company was honored with the Best Company Work-Life Balance award in 2020. This acknowledgement reflects a culture that values the personal time and well-being of its employees, ensuring healthy work-life integration.

WorkForce fosters employee engagement through various initiatives such as the Employee Engagement Group, WorkForce Women’s Network, and Diversity & Inclusion Committee. These programs provide opportunities for employees to connect, share experiences, drive change, and inspire each other. The company is committed to creating a diverse, equitable, and inclusive workplace where individuals feel welcomed and empowered.

Board Members

Laura Butler

Laura Butler brings a wealth of experience to the board of WorkForce Software. As the Chief People Officer at Entrata and Talkdesk, she has gained extensive knowledge in managing human resources and creating a positive work culture. Her role as the Chief People Officer at Workfront, an Adobe Company, further demonstrates her expertise in people and culture management. Laura’s contributions to the board help WorkForce Software deliver exceptional workforce management solutions and prioritize employee engagement.

John Borgerding

John is a seasoned executive with a remarkable track record in the software industry. As the Chairman and Board Member of WorkForce Software, he brings valuable leadership and strategic guidance to the organization. With his experience as the CEO of Accruent, a leading provider of real estate and facilities management software, John has demonstrated his ability to drive growth and innovation. His expertise contributes to WorkForce Software’s success in delivering top-notch workforce management solutions.

Isaac Kim

His extensive experience in investment management makes him a valuable asset on the board of WorkForce Software. As a Senior Managing Director at Elliott Investment Management L.P., he brings a deep understanding of the financial landscape and strategic decision-making. With his board memberships at Cloud Software Group, Nielsen, and Gigamon, Isaac contributes valuable insights and guidance to WorkForce Software’s growth and expansion strategies.

Bill Shaheen

He is a highly experienced software industry veteran with a strong background in sales and technology investing. His expertise in leading worldwide sales for VC and PE-backed software companies brings valuable insights to the board of WorkForce Software. As an Independent Consultant, he has advised on diligence and operating functions, showcasing his strategic and operational acumen. With his extensive board experience, Bill provides valuable guidance to WorkForce Software in driving sales and achieving its goals.

Investors

Elliott Management Corporation

Elliott Management Corporation is a prominent investment management firm and one of the oldest of its kind. It has made a significant equity investment in WorkForce Software through its technology-focused private equity arm called Evergreen Coast Capital Corp. Evergreen will become an equal partner with Insight Partners, which has been the majority investor in WorkForce Software since 2014. The specific terms of the transaction were not disclosed. Elliott Management Corporation was founded in 1977 and manages approximately $55.2 billion in assets as of December 31, 2022. Elliott’s investment approach focuses on thoroughness, hard work, creativity, and tenacity.

Insight Partners

Insight Partners, a global software investor that partners with high-growth technology, have assumed a majority equity position in WorkForce Software to accelerate its global expansion and support the company’s growing client base. Insight Partners has over $80 billion in regulatory assets under management as of June 30, 2022. With a portfolio of over 700 companies worldwide, Insight Partners has been involved in the IPOs of more than 55 portfolio companies. Their mission is to find, fund, and work successfully with visionary executives, providing practical software expertise to foster long-term success. Insight Partners supports software leaders at various stages of their growth journey, from initial investment to IPO.

Triangle Capital Corporation

Triangle Capital Corporation is a specialty finance company focused on providing customized financing solutions to lower middle-market companies across the United States. They closed an $8.0 million investment in WorkForce Software as part of a $17.0 million growth transaction. Triangle’s investment consisted of subordinated debt and equity. WorkForce Software offers software solutions to enterprise clients for managing employee time and labor schedules, employee absences, employee schedules, and employee compliance tracking. Triangle Capital Corporation’s investment objective is to seek attractive returns by generating current income from debt investments and capital appreciation from equity-related investments. Triangle aims to partner with business owners, management teams, and financial sponsors to provide flexible financing solutions for growth, changes of control, or other corporate events.

Key Milestones

• 2023 – WorkForce Software’s WorkForce Suite received the prestigious Big Innovation Award in the technology category, recognizing the product’s ability to bring new ideas to life through innovation.


• 2023 – WorkForce Software was honored with the SAP APJ Award for Partner Excellence 2023 for Industry Cloud Innovation. This award acknowledges the company’s outstanding contributions to enabling digital transformation for businesses using SAP solutions in the Asian Pacific Japan region.


• 2023 – WorkForce Software was recognized as the top vendor in the Nucleus Research 2023 Workforce Management Technology Value Matrix. The company’s solutions were commended for their functionality and usability, helping organizations optimize labor spend, reduce employee turnover, and avoid non-compliance fees.


• 2023 – WorkForce Software expanded its leadership team in January 2023 with the addition of Nicole Neumarker as Chief Technology Officer and Bill Razzino as Chief Financial Officer. This move aimed to support the company’s business growth, and geographic expansion programs, and uphold its position as the leading provider of workforce management software.


• 2022 – WorkForce Software CEO, Mike Morini, was named one of the Top 100 Highest-Rated Chief Executive Officers of 2022 by Comparably. Morini’s extraordinary leadership placed him among other notable global leaders from companies such as IBM, SAP, Microsoft, and Workday, as recognized by Comparably’s annual list of Best CEOs.

News and Press Releases

• May 1, 2023 – WorkForce Software Announces Partner Excellence Award Winners EPI-USE, Accenture, and SAP SuccessFactors for their Commitment to Shaping the Future of Work Through Modern Workforce Management Technology (Read)


• April 18, 2023 – WorkForce Software Announces Twelfth Annual VISION Workforce Management Conference as Employee Experience Remains Top Priority for Employers in 2023 (Read)


• November 30, 2022 – WorkForce Software Presents at NAHRES Conference to Showcase Modern WorkForce Management Solutions for Global Employers (Read)


• October 18, 2022 – WorkForce Software Exhibits at Gartner® ReimagineHR Conference to Showcase Modern WorkForce Management Solutions for Global Employers (Read)


• April 20, 2022 – WorkForce Software Brings the Latest Employee Engagement Platform to Retail Technology Show Live and In-Person (Read)

Competitors

Workday HCM

Workday HCM is a leading cloud-based solution for workforce planning, talent management, and payroll processes. It offers a comprehensive set of features including human resource management, organization management, worker profile and skills management, onboarding and offboarding, business process management, reporting and analytics, and more. Workday HCM is trusted by over 10,000 organizations worldwide, ranging from medium-sized businesses to Fortune 500 companies.

UKG Ready

UKG Ready is an all-in-one HR solution designed for small businesses. It provides tools and support for HR, payroll, talent management, and time tracking. With UKG Ready, businesses can streamline their day-to-day operations, automate tasks, and focus on growth. The solution offers features such as HR and payroll management, talent acquisition and management, advanced reporting and analytics, and mobile access.

Ceridian Dayforce

Ceridian Dayforce is an enterprise HCM solution that combines payroll, HR, benefits, talent management, and workforce management in a single cloud application. It aims to deliver experiences that prioritize people, provide workforce intelligence, and ensure compliance. Ceridian is a global HCM company with operations across North America, Europe, and Asia Pacific and Japan. Key product areas of Ceridian Dayforce include HRIS, payroll, benefits administration, talent acquisition and management, advanced reporting and analytics, and mobile access.

ADP Workforce Now

ADP Workforce Now is an all-in-one, cloud-based HR suite that adapts to the needs of businesses. It features modules for human resource management, payroll, benefits administration, talent management, time and labor management, learning and analytics, and return-to-office capabilities. ADP Workforce Now provides tools to manage and make data-driven decisions about the workforce, offers confident compliance with industry-leading security, and supports integration with third-party solutions.

Paycor

Paycor offers a unified HCM solution that helps leaders modernize people management and build winning teams. It provides a comprehensive set of features to automate tasks, mitigate compliance risk, drive efficiencies, empower employees, and gain insights through robust analytics. Paycor’s solution includes modules for HR management, payroll, time and attendance tracking, benefits administration, talent management, and analytics.

Corporate Responsibility

WorkForce Software, a dynamic and responsible corporate entity, understands the importance of actively contributing to the broader community. By engaging in various philanthropic endeavors, such as charity events, volunteering, and direct donations, they aim to support and empower different organizations and causes.

Their commitment to making a positive impact is evident through their active partnerships with charitable organizations like Merging Vets and Players, Dementia Australia, and Mind, tailored to each region they serve. Through these partnerships, WorkForce Software strives to create a culture that values and respects the community it operates in.

WorkForce Software’s commitment to the full inclusion of all qualified individuals extends to providing reasonable accommodations for persons with disabilities. Recognizing the importance of diversity and accessibility, they ensure that individuals with disabilities are supported in their roles within the company. By prioritizing inclusivity and reasonable accommodations, WorkForce Software demonstrates its dedication to creating an environment that enables everyone to thrive and contribute to the organization’s success.