Amy Etheridge
Director of Customer Success
MindTouch

(5.0)
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Profile

Amy joined MindTouch in 2019 as Director of Customer Success. MindTouch is the leading provider of enterprise-grade knowledge management solutions for organizations looking to increase customer lifetime value (CLV) through improved customer experience (CX).

Previously, she was a Senior Account Executive at Peachjar and before that a Director of Sales at ABBYY USA. Earlier in her career she worked with Scantron as a Director of Sales.

She graduated from San Diego State University-California State University with an undergraduate degree in Marketing, French, European Studies.

Reviews

31 COMMENTS


  1. Truly cares about her customers and making sure they are as successful as can be. She doesn’t give up on them and will keep at it until she is satisfied. She puts a face and a person to the account name. Everything the team does is about providing value to the customer. Knows when and how to delegate to her team and empowers them to get the job done. Her team will jump in wherever there are gaps because she inspires them to care as much about the customers as she does. She always wants her team to expand their skills and will give them the opportunity to do so. Offers advice to the team when needed but lets them take the lead. She will always have the teams back. Amy will jump into the mix whenever she is needed. She remembers where she came from and is not afraid to get her hands dirty helping out where it’s needed. She is humble, empathetic, transparent, and resilient

    Staff, submitted on

  2. Amy is a dynamic leader. She has a positive go get it done leadership style. She handles the most difficult situations in the best possible manner while keeping a smile on her face. When she is working with clients she ensures that they always are fully satisfied. If they would not be she reaches out instantly to see what is going on and how to resolve the issue. As my director she has taken me to a whole new level of my career. Always ensuring that I have what I need to complete my job and keeping an eye on the bigger picture of where I would like to go.

    Mid Level Professional, submitted on

  3. Not only is Amy’s primary responsibility the success of our customers, but she also actively cares about the success of her team and anyone around her. She represents a servant leader that is concerned not only with helping her direct reports accomplish any task, but also empowers them so they can learn new skills and grow into new roles.

    Staff, submitted on

  4. Amy brings a passion for customer experience to her leadership role. She an amazingly effective cross-functional leader and she knows how to use technology to drive growth and customer retention. Best of all, she is a joy to work with. She brings out the very best in people, all in service of customer success.

    Senior Level Professional, submitted on

  5. Amy is a great leader among our teams and with our customers. She manages several teams and has improved customer relations exponentially. She brings a wealth of experience, compassion and leadership to not only help our teams excel, but to help out customers perform better with their customers.

    Mid Level Professional, submitted on

  6. Amy is always leading the team with her enthusiasm and is relied on by almost everyone in the company. She truly shows she cares for her team by remembering the little details about each individual and ensures they are growing personally as well as professionally.

    Staff, submitted on

  7. Getting results and working through others. Empathy and Compassion and of course, her clear commitment to our Customers! Amy has an exceptional ability to lead and this has been highlighted more than ever given COVID and the year that 2020 has been.

    Mid Level Professional, submitted on

  8. Amy is one of those leaders who you never see sweat & is always level headed. She is able to empower not only those who work for her but also across the company. As a team lead myself, I look to her as an example of what I strive to be.

    Mid Level Professional, submitted on

  9. Amy is great at planning and understanding long term goals as we as keeping an eye on short term needs. This allows her an her team to be effective in the day to day needs meanwhile having a vision that keeps her team cutting edge

    Senior Level Professional, submitted on

  10. Amy has a very strong understanding of the industry and her customers. She personally will come up with an action plan for each customer and work with them to ensure they are set up for success!

    Staff, submitted on

  11. She is on the pulse of what is happening in her department. Always willing to help or reach out to customers when needed. Cares deeply for customers and their success.

    Mid Level Professional, submitted on

  12. Team leadership and customer support. Amy is great at helping people on the team grow in their roles and teaching them key skills.

    Mid Level Professional, submitted on

  13. Thoughtful, compassionate, strong, decisive, cares deeply about customer relationships, promotes the success of team members

    Mid Level Professional, submitted on

  14. Strong leader across the board who collaborates with all teams to ensure everyone is getting the best service possible.

    Staff, submitted on

  15. Calm under pressure Great with customers Is good a motivating her team and bridging connections with other teams

    Staff, submitted on

  16. Delivering value for customers and elevating her teams – Success, Support, Advocacy – by leading by example.

    Mid Level Professional, submitted on

  17. Perseverance, dedication, depth of knowledge, ability to put order where there’s chaos, project management

    Senior Level Professional, submitted on

  18. Amy, is a Team player who is Strategically focused and compassionate for customers and employees.

    Mid Level Professional, submitted on

  19. She is a strong leader that just happens to be a female. Caring, passionate, and dedicated.

    Staff, submitted on

  20. Amy is level-headed, personable, and has great judgement for making difficult decisions.

    Senior Level Professional, submitted on

  21. Communication with specific domain knowledge in customer success. Customer advocacy.

    Staff, submitted on

  22. Vision for Customer Success and the Customer Experience – Data driven – Patient

    Senior Level Professional, submitted on

  23. Ability to connect with her team and supporting career development.

    Staff, submitted on

  24. Extreme care for each and every customers unique needs.

    Staff, submitted on

  25. Inclusive approach, cross-functional coordination

    Staff, submitted on

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