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Profile
Carine Roman is the Chief Customer Officer of Mailchimp. She first joined the company in 2020. Mailchimp is a leading all-in-one marketing and commerce platform for entrepreneurs.
Previously, Roman was a global head of customer success at LinkedIn and before that a vice president for operations at 33Across Inc. Earlier in her career she worked with Publicist- Medias & Regies Europe as a department executive director.
Roman earned an MBA from Columbia Business School, an MS in management from Toulouse Business School, and an undergraduate degree from Lycée Louis-le-Grand.
Carine Roman is an innovative executive who ensures that new and current Mailchimp customers have an outstanding experience and are successful. Beyond overseeing Mailchimp’s award-winning Customer Support team, VIP services, and the service partner program, Carine is a customer-obsessed leader with more than 20 years of experience. During her time in the industry, she has contributed to multi-billion-dollar revenues, with a wealth of experience operating globally and at scale, leading teams focused on global strategy, product innovation, and operations in industries including advertising, SaaS, operations, finance, product development, and post-sales functions. Carine is an award-winning leader focused on aligning purpose to industry and keeping customers at the center of business success. She consistently builds high-performing and inclusive teams that aim to delight customers, and leads with candor and empathy. Prior to her role at Mailchimp, she spent seven years in a number of leadership positions at LinkedIn, including her most recent role as Global Head of Customer Success – Talent Solutions. She also spent time in various roles with publishing giant Ziff Davis and leading advertising agency Publicis Worldwide. Carine holds a Master’s Degree in Management from Toulouse Business School and an MBA from Columbia University.