Carla Nichols
Chief Customer Officer



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Carla leads the customer implementation, production, and account management teams. With more than 30 years of experience, Carla specializes in customer success and retention. Her leadership ensures customer satisfaction, while she oversees operations that encourage onboarding, adoption, and retention in SaaS services. Carla holds a Bachelor of Business Administration from the University of Wisconsin.

"Seeing healthcare practices transform their business because of our growth platform is the most satisfying element."



  1. Carla has been instrumental in helping PatientPop grow to where it is today. She joined us at a time when the CS department had no structure, no process and was complete chaos. She was very quickly able to make order out of it and build an extremely successful department to get us to where we are today. Carla is a fantastic leader and has been key in helping us groom and grow future leaders of the company. Carla has a positive upbeat personality and can be seen as a thought leader throughout our company.

    Senior-level professional, submitted on

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