David F. Giannetto

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  1. David F. Giannetto was appointed CEO of WorkWave in December 2019, after eight months of serving as WorkWave’s COO. During this time, Giannetto has spearheaded key initiatives across product, marketing, engineering, sales, services, and support to build WorkWave into the purpose-driven company it is today. WorkWave expects to increase in revenue year over year by 40%, and under his leadership, WorkWave is on track to hit these goals, even amid the COVID-19 crisis. Giannetto’s major strengths include: his ability to effectively lead cross-departmental teams, holding them accountable while also providing the necessary support; his focus on building a customer-centric business and being a great partner; and his passion for creating a supportive and engaging company culture. Giannetto takes a forward-looking approach to his leadership by establishing a clear vision and goals for the company, and empowering his teams to reach these goals by holding them accountable to realistic expectations. He recently spearheaded a major company-wide initiative with the launch of WorkWave Payments, a streamlined, PCI Level 1 certified payment solution seamlessly integrated into WorkWave solutions – a first for the field service industry, and the first field service software company to mass migrate a $1.4 billion book of business. As a software company first, taking a look at the payments industry from an outside-in viewpoint has enabled WorkWave to really see where the challenges lie and where successes can be uncovered, enabling it to develop a solution that truly disrupts the field service industry. So far, 90% of WorkWave customers are saving money with better rates and no additional fees. Giannetto’s passion for the customer has also allowed him to build a more customer-centric business, which has been especially important over the past few months as the business landscape for field service providers has dramatically shifted. As a trusted partner to its field service customers, WorkWave has been able to give them the tools and support they needed to quickly adapt to the changes that COVID-19 has brought upon their businesses, while also ensuring that they remain profitable and that they remain competitive in their industries. Giannetto has implemented user groups, as well as an executive steering committee made up of WorkWave customers across industries, where the company can garner feedback from its customers, discuss why certain decisions are being made as a company, and where it is moving for the future. These initiatives have imessemsely impacted WorkWave’s relationship with its customers, fostering a deeper, more trusting partnership. Lastly, even in the midst of the COVID-19 pandemic, under Giannetto’s leadership WorkWave has been able to protect every single employee’s job, even if it meant shifting strategies. Through even the most uncertain times, Giannetto’s commitment to WorkWave employees has always come first which has helped the company retain its best talent and provide an exciting and fulfilling environment, allowing it to continue to bring innovative and powerful tools to market for its customers.

    Mid-level professional, submitted on

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