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Profile
Ervinna leads customer-facing teams(pre-sales, post-sales, support, and professional services) and plays a key role in driving customer goals, product utilization, and revenue expansion. As an expert in digital identity verification, she helps businesses deploy solutions globally to solve their problems for Know Your Customer(KYC), Anti-Money Laundering(AML), and fraud detection.
She has an extensive background building and managing cross-functional teams (North America, EMEA, APAC and LATAM). Ervinna possesses a proven track record delivering customer-facing solutions with positive impact on customer satisfaction, revenue and business growth in multiple industries.
Ervinna is a highly motivated professional with the ability to manage a global and cross-functional team. Her positive attitude and desire to connect with people make her a creative and helpful mentor to her team and business associates. She has achieved success by integrating her high standards with reliability and desire for predictable results.
She is interested in expanding her network in the security and technology space within Silicon Valley. Her goal is to speak to women and organizations on her unique career growth in the security field. She is passionate about mentoring both young individuals who are beginning their careers and those people who are interested in transitioning out of the technology field.
Ervinna Lim is currently Vice President of Customer Success at Jumio where she is responsible for supporting Jumio’s global customer base and launching Jumio’s services to new markets. Ervinna leads customer-facing teams (pre-sales, post-sales, support and professional services) and plays a key role in supporting our customers’ onboarding, utilization and success initiatives. Her team spans North America, Latin America, EMEA and APAC. Her team of more than two dozen members has more than tripled over the past year as Jumio has continued to expand geographically and on-boarded a number of global brands, positively impacting transaction volumes. Thanks in part to Ervinna’s efforts launching Jumio’s services to new markets, the company grew its business in Latin America by more than 400% and by more than 500% in Asia-Pacific in 2019. Ervinna’s team played a large role in Jumio’s explosive growth. In fact, Jumio announced Q2 2020 as its largest quarter in history. Jumio signed more new customers in Q2 as digital transformation initiatives became an economic necessity in light of the COVID-19 pandemic. This growth was also fueled by other market trends shifting to telehealth and remote new account onboarding, which resulted in significant gains in new business growth, which collectively grew by more than 100% year-over-year. Ervinna has spearheaded a number of strategic initiatives that serve and benefit Jumio’s customers, including: Reduced onboarding time from 6 months to an average of 45 days Built and grew a 24/7 customer support team Rollout of our online knowledge base Global launch of Document Verification solution Negotiated and launched support of Asian character sets including Chinese, Japanese and Korean Helped design and implement customer self-service module on Jumio.com Prioritized verification queues during operation spikes based on business needs Monitored verification quality as part of our continuous improvement processes Prior to Jumio, Ervinna held leadership and technical roles at eBay and StubHub. Ervinna has nearly 20 years of entrepreneurial experience leading mission-critical engineering projects, building robust Agile processes, expanding global support footprints and launching new cloud-based services.
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