Frank Ruffolo
CEO
EPAY Systems

(4.7)
Review

Awards:
Top SaaS CEOs 2018

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Profile

Frank Ruffolo is the Chief Executive Officer of EPAY Systems. Under his leadership, EPAY has quickly become one of the leading cloud-based time and attendance providers for employers with a distributed workforce.

Since joining EPAY in 2009, Frank has continued his 20+ year track record of successfully executing transformation strategies for technology companies, leading EPAY into double-digit revenue growth in his first year alone. And because of this continued growth and through his leadership he was named a Top 50 SaaS CEO by the SaaS Report.

Prior to joining EPAY, Frank served as Executive Vice President of Sales and Marketing for CIMCO Communications, where he drove revenue growth more than 3x the industry average. Before joining CIMCO Communications, Frank played a crucial role in rapidly transforming InterCall from a $10 million web conferencing company to a $250 million communications powerhouse. He also served as Vice President of Sales for CareerBuilder.com and ePredix, a global provider of software assessment tools.

Frank earned his Bachelor of Science degree in Business Administration from Elmhurst College and his Masters of Business Administration from Northwestern University’s Kellogg School of Management.

Reviews

51 COMMENTS


  1. Frank Ruffolo is a recognized leader in the cloud computing, workforce management and communications segments with strong experience in managing and organizing operations for major international companies. As the leader of EPAY systems, he is intensely devoted to addressing his customer’s labor challenges and compliance concerns with superior workforce management solutions. Frank is an accomplished sales leader and market strategist, providing businesses with simple, proven solutions to their most complex challenges, while forging personal, lasting connections with customers. He believes that balancing technical expertise with integrity, while providing exceptional customer service, is the secret to building success-driven high-tech companies.

    Mid-level professional, submitted on

  2. Respect- Frank treats every employee he interacts with on the same level of respect, whether you’re a C Level or a part-time janitor. He treats everyone with the same amount of respect. He also truly cares for all of his employees on a personal level. My best friend and roommate passed away a couple weeks ago and he was one of the first employees to approach me to offer condolences and assistance in any way. I truly respect him for that. He also in an incredible salesman. He has helped me with so many clients in the past to help bring to their full potential. Great with people in general.

    Staff, submitted on

  3. Reliable and Consistent: Frank is reliable on his targets and consistently delivers. Practical and Hands-on: Hands down the most efficient and practical CEO I have worked with. Crystal-clear goals and target: Decides exactly where he wants the company to focus and grow, and propels the company towards it. Doesn’t mind getting his hands dirty: If need be, you will see him in sales meeting and even handling particularly difficult clients. Cares for Employees: Unlike most CEOs, Frank takes a keen interest in the well being of the employees and makes himself accessible to them.

    Mid-level professional, submitted on

  4. Frank is an accomplished sales leader and market strategist, providing businesses with simple, proven solutions to their most complex challenges, while forging personal, lasting connections with customers. He believes that balancing technical expertise with integrity, while providing exceptional customer service, is the secret to building success-driven high-tech companies.

    Mid-level professional, submitted on

  5. Mr. Frank Ruffolo is a recognized leader in the cloud computing, workforce management and communications segments with strong experience in managing and organizing operations for EPAY Systems. As the leader of EPAY systems, he is intensely devoted to addressing his customer’s labor challenges and compliance concerns with superior workforce management solutions

    NA, submitted on

  6. Great role model who is always available to speak with anyone. Frank is very approachable and will always take time to get to know each employee. He is goal driven and cares about the companies growth.

    Staff, submitted on

  7. Building relationships. … Realistic optimism. … Understanding. … Listening skills. … Willingness to take calculated risks. … Reading people and adapting to necessary management styles

    Mid-level professional, submitted on

  8. Very Approachable and willing to provide clear answers when an employee has questions. He understands that a company is run by many successful individuals and teams, not just a few great players.

    Staff, submitted on

  9. Good Listener and observer Focusing on recognizing and developing strengths of employee Energetic, positive attitude and good discussion maker

    Mid-level professional, submitted on

  10. He focuses on increasing company growth without losing touch with the company’s roots, both in the marketplace and with the company culture.

    Staff, submitted on

  11. He’s very approachable and allows employees to own their department to make the necessary changes to improve customer experience

    Senior-level professional , submitted on

  12. He takes ownership of any issues and nothing stops him from delivering what he promised (internally and externally)

    Senior-level professional , submitted on

  13. 1)Has a great vision. 2)Clarity of thoughts. 3)Trust his colleagues and respects everyone equally in the team.

    Mid-level professional, submitted on

  14. Frank is a great leader and team player. He’s transparent and is great at guiding the entire EPAY Systems team.

    NA, submitted on

  15. Frank is straight forward, does not mince words, encourages top performers and thinks for the company.

    Senior-level professional , submitted on

  16. Hands on, accepts criticism well, calls a spade a spade, very understanding of his employee needs.

    Mid-level professional, submitted on

  17. Frank’s biggest strength is that he believes in his employees and backs them up when needed.

    NA, submitted on

  18. Engaging and communicating with employees about company goals and progress on those goals.

    Mid-level professional, submitted on

  19. Leadership Skills, Compassionate Collaborative Thinking, Loyal, Fair Hard Working

    Senior-level professional , submitted on

  20. Negotiation, Customer Satisfaction, Strategic Partnership, Business Strategy

    Mid-level professional, submitted on

  21. True visionaries can revolutionize an industry and cater to future markets

    Mid-level professional, submitted on

  22. Take new & innovative decisions to increase company revenue & Goodwill.

    Mid-level professional, submitted on

  23. Supportive, extreme knowledge about the company, strong sales advocate

    NA, submitted on

  24. Gets to the root levels of employees to discuss problems and solutions

    NA, submitted on

  25. Promotes diverse culture A great Salesman Listens to people

    Mid-level professional, submitted on

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