Fred Voccola has a successful track record of over 18 years’ experience as a technology executive, with repeated success building and managing sales, product, marketing, R&D and business development organizations. His experience spans a wide range of the technology industry including Internet, communications, SaaS, and enterprise software, as well as telecommunications industry. As an executive leader and entrepreneur, Fred prides himself on his ability to connect with people, think creatively and develop process driven policies. At Kaseya, Fred fosters a culture of collaboration, taking a teamwork-centric approach to executive leadership. Each month, our leadership team convenes in person to strategize on growth plans and develop process-oriented solutions to resolve problems and issues. Under his guidance, Kaseya leaders have worked diligently to empower employees, by providing the necessary resources and support to enable managers and individual contributors to make impactful decisions. As result, employee satisfaction scores have increased by 35%. Fred joined Kaseya at a time of turmoil. The previous management team had made some decisions that alienated the company’s core base of customers. As a result, negative customer sentiment was at an all-time high and company morale at an all-time low. Knowing this, Fred took on the challenge to right the Kaseya ship. In the short span of 18 months, he not only regained customer confidence, but also helped the company grow and mature to embrace a culture focused on both customers and employees. As a result, customer satisfaction increased 54% YoY, growth in sales rose from 17% to 75% YoY, the average Kaseya customer grew 34% YoY (up from 16% YoY previously), customer retention is at 97% and employee satisfaction scores are up 35%. Fred has also successfully led organizations that developed new, innovative technologies and business models to disrupt the status quo. In 2000, he co-founded Identify Software, an app performance management solution, growing the company to $50M, and selling to BMS Software for $150M in 2016. In 2008, Fred founded and served as CEO of Trust Technologies, a FinTech SaaS company that provided a compliance management platform for trade credit insurance and working capital management. Trust grew to over $19M in revenue with over 1,000 customers leveraging the platform to optimize their working capital needs during the financial crisis. Trust became the largest working capital management provider for mid-market companies in North America, and was acquired in 2010 by FGI Global. Fred then served as president of Nolio, the pioneer of app release automation software, leading the company to acquisition by CA Technologies in 2012. As GM of Yodle Brand Networks, they released the industry’s first Distributed Marketing Automation Platform, CenterMark. Over 150 franchise brands adopted the platform in its first year, transforming the Brand Networks division into a high growth SaaS business, and providing a key asset in the sale of Yodle to Web.com.
Fred has extensive knowledge of the software industry, with more than 20 years of experience building and managing highly profitable organizations. A dynamic visionary, Fred has an uncanny ability to analyze trends in the SMB marketplace and accurately predict future shifts so he can steer the company in the right direction. He is committed to helping Kaseya’s customers succeed in a rapidly changing ecosystem and has dedicated massive resources toward sales enablement programs to that end. In addition to his customer-centric approach, Fred excels in aligning Kaseya’s internal teams under the company’s shared IT Complete vision. Under his leadership, Kaseya grew by more than 20% in 2020 and saw record earnings—amid an incredibly challenging economic climate.
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