Immy Tugcu
VP of Services
Artesian

(4.8)
Review

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As VP, Services, Immy makes customers happy by delivering on promises. Responsible for the Support, Taxonomy and Training teams; she looks after the needs of end users, taking them through implementation, enablement and training to an ongoing managed service with outstanding customer support.

She joined Artesian as Project Manager in 2012, responsible for the implementation and rollout of the platform with our Enterprise customers. She now brings that product and customer experience to managing the Services division. Prior to joining Artesian she worked in Communications for G4S and in Workflow and Content Management for Pearson Education.

Reviews

20 COMMENTS


  1. Immy is a rare breed of senior leader that commands respect, authority and a loyal following by her positive outlook, diligent hard work and down-to-earth attitude, rather than through force or by putting herself before others. Through Immy’s leadership, she is building a well oiled services team focused on doing everything they can to support our customers. And the outcomes speak for themselves, with monthly CSAT (customer satisfaction) scores averaging 99.4% and a 3 month rolling NPS (net promoter score) rated among the highest in our industry at +39. On top of her team delivering world class business-as-usual support, Immy has spearheaded the implementation of new product services to support our customers, acting as the driving force behind their adoption and monetization. Her passion and enthusiasm for customer success defines everything she does and is communicated succinctly with everyone from the Senior Leadership Team to our Product Development Teams.

    Mid-level professional, submitted on

  2. Immy has an incredible way of understanding, influencing and implementing company goals. She can see the big picture and has a way of bringing everyone together to achieve these. She cares about each team member, their personal goals and works hard to make sure they are achieving them. Her support for me over the years is 100% the reason why I am successful in my role. She sees my vision and helps me navigate other stakeholders, coaches me and pushes me to reach higher. She is the best manager I have ever had!

    Senior-level professional, submitted on

  3. The ability to: – Get a team to run through walls for her. – Communicate effectively at both junior and senior levels – Attention to detail where it matters, big picture where its needed – A caretaker – looks after her people – Always suggests the right thing for the company, even if it isn’t the best for her

    Senior-level professional, submitted on

  4. Promotes the use of best practise within the team. Also comes up with new working ideas to benefit everyone. Great to work with and collaborate on ideas. Always happy to help with other staff’s development.

    NA, submitted on

  5. Apart from being smart, professional, determined and adaptable, Immy exhibits the quality that makes good leaders great – humility. She is a true leader in SaaS.

    Mid-level professional, submitted on

  6. Immy is a fantastic colleague, she’s supportive and really seems to enjoy helping others build on their strengths to the benefit of the company.

    Mid-level professional, submitted on

  7. Achieves great things at work but maintains a good work-life balance so has good understanding of colleagues’ priorities outside of work.

    NA, submitted on

  8. Hard working and always willing to go the extra mile for customers and also colleagues. Amazing ability to grow people within her team.

    Mid-level professional, submitted on

  9. Building a positive and supportive culture. Highly productive. Creative approach to challenge resolution. Highly collaborative.

    Senior-level professional, submitted on

  10. Calm and diplomatic in an incredibly fast paced environment, also builds great morale across the team

    Mid-level professional, submitted on

  11. Ability to see all sides of a topic, and identify where it needs more work Confidence and strength

    NA, submitted on

  12. Problem solving Delivering to tight deadlines Outstanding creativity

    Senior-level professional, submitted on

  13. Incredible people leader Customer centric in all actions

    Senior-level professional, submitted on

  14. Analytical People Management Time Management

    NA, submitted on

  15. Professional, committed and supportive

    Senior-level professional, submitted on

  16. Energy, focus and determination.

    Mid-level professional, submitted on

  17. Motivational, great mentor

    NA, submitted on

  18. NA

    NA, submitted on

  19. NA

    NA, submitted on

  20. NA

    Staff, submitted on

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