Jeffrey Tiong is an accessible, dedicated and humble leader. As Founder & CEO of global SaaS company PatSnap, operating in APAC, EMEA and North America, Jeffrey works around the clock to fulfill his duties as CEO and be present for his employees. For the better part of 2020, Jeffrey’s leadership skills have been tested greatly as the novel coronavirus spread throughout the world. Jeffrey first dealt with the impacts of COVID-19 on PatSnap’s Asia business, managing office closures and unexpected revenue losses, all while keeping the health and safety of employees a top priority. As the virus made its way to the West, Jeffrey met the same set of challenges yet again, and leveraged his past experiences to expertly pivot the PatSnap West business. Jeffrey led his global teams in a company-wide shift to product-led growth during this time, to help mitigate the effects of COVID-19 on PatSnap’s sales and operations. He took on this undertaking at a time that would have deterred many, and re-invigorated PatSnap’s sales pipeline. This is the perfect example of the type of leader Jeff is; steady, resilient and adaptable. But what endears Jeffrey the most to others, is his ability to be vulnerable, a trait that he believes holds a tremendous amount of power. This has allowed him to lead without ego, build trust and effective relationships, and ask for help where he needs it, underlying all of his successes to date.
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