Nick Mehta
CEO
Gainsight

(4.9)
Review

Awards:
Top SaaS CEOs 2020
Top SaaS CEOs 2019
Top SaaS CEOs 2018
Top SaaS CEOs 2017

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Profile

Nick is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He works with a team of nearly 700 (affectionately nicknamed) “Gainsters.” Together, they’ve created the customer success category that’s currently taking over the SaaS business model worldwide. Under Nick’s leadership, Gainsight has built an award-winning company culture that is frequently recognized in numerous lists as a “Great Place to Work,” including Inc., Fortune, Glassdoor, Silicon Valley Business Journal, and more.


At the beginning of his career, Nick and some college classmates started online golf retailer Chipshot.com during the “dotcom” era. After that, Nick joined VERITAS Software as a Product Manager and over time became a VP and GM of a division of the company, which then became part of Symantec. Nick’s first CEO role was running the Summit-backed SaaS company, LiveOffice, which grew substantially and eventually sold to Symantec.


Nick has been named one of the Top SaaS CEOs by the Software report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY’s Entrepreneur of the Year, and holds one of highest Glassdoor approval ratings for CEOs. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant).


Nick is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field. He’s also an avid reader and is always excited to geek out about the measurement problem in quantum mechanics, the hard problem of consciousness and whether time really exists.


Reviews

198 COMMENTS


  1. Nick has helped Gainsight raise a total of $159 million in series funding. More recently, the company had a record setting fiscal year in 2017, and has seen revenue increase by more than 1000%. In addition, Nick runs the company a little differently than your normal Silicon Valley CEO. His leadership style was shaped by his parents, the two people he looks up to most – above all other mentors and influencers in his life. Family to Nick is the cornerstone of who he is. Driven by his deep connection to family, he preaches and teaches a balanced work life that allows him to be the dad he wants to be for his children (including being home to eat dinner every night at 6pm). His children have inspired him to instill a child-like-joy in his employees, that he warmly refers to Gainsters, as he sees that his children have a freedom and lack of cynicism that he admires. He and Gainsight are both rooted in values and principals including the Golden Rule, Shoshin and Servant Leadership. Nick uses humor as a catalyst to break down walls typically found in boardrooms, sales meetings and conference calls. He lends a humanistic approach to the work that he does, and believes there’s nothing more important to the bottom line than being obsessed with customer success.

    Mid-level professional, submitted on

  2. Nick seems to never stop. He can be leading a conversation with IBM or Cisco and then the next moment he take the time to personally call me if I have a need for him to address. He exudes compassion for his employees but is also someone who will stand up to internal issues to make sure the correct action is reached. Nick is both aligned at the highest level of our company, but also in the smallest details of how something will be carried out. Through Covid he has been very transparent with our situation and has laid out 8 items in priority order of how we will thrive as a company and how we will be guided during this difficult time. Nick isn’t just a candidate for CEO of the year. He should be a candidate for Time’s person of the year!

    Mid-level professional, submitted on

  3. Making everyone feel included. Keeping a lively, upbeat and positive environment. Transparency. Getting to know and tries to relate to every employee, no matter how many levels down from him on the org chart they might be. Not being “above” any simple task like many CEOs will be. Humor– a big one, many CEOs take themselves too seriously, CEOs are human beings, and Nick (thankfully) acts like one! Accessibility–despite his always hectic schedule, his willingness to help influence sales conversations when asked. (which as a sales person, I value deeply) Makes an effort to talk to every customer, no matter how big/small. It’s very understandable why many people within the industry hold him as the standard.

    Mid-level professional, submitted on

  4. Nick is the ultimate leader – a human-first leader. Not only does he lead a profitable company, he’s developed an award-winning culture. He read every single feedback given to the company, from Glassdoor reviews, to anonymous suggestions, and he responds to each and everyone with a solution. There’s no doubt in anyone’s mind at work that he truly cares about the people. It shows in his leadership and how he interacts with everyone. People don’t only like him because he’s a good person, they trust his leadership and direction – even when he admits mistakes. The success of the company, and the careers and livelihood of all employees are and will be a direct result of his leadership.

    NA, submitted on

  5. Nick is an extraordinary leader. Extraordinary because he strives to make Gainsight bigger and better every day but most importantly because he never forgets that at a company, numbers are important but humans more so. He shows care towards all his employees, his clients. He knows how to talk about business and football, is unafraid in hosting Pulse (the biggest Customer Success conference out there) but also in singing karaoke in front of the office. His seemingly endless energy permeates the company, and being around him gives everyone a jolt of energy, of inspiration, of “it’s possible.” Yes, Nick is an amazing CEO, but he’s also a great man, friend, mentor.

    NA, submitted on

  6. Nick is a constant motivator, and positive influence within our organization. Not only through his high energy and personality, but through his transparency, and vulnerability. He inspires the entire organization by being approachable, inquisitive, validating, responsive….the list goes on and on. No organization has a Nick Mehta as CEO, his capacity to “do it all” while still having time, and a seat at the table, to even the newest SDR, is truly remarkable.

    Mid-level professional, submitted on

  7. I’ve worked with many CEOs and Nick Mehta is extraordinary – he is one of a kind. His strength is that he has talents in every category; Finance, Product, Marketing, Sales, Engineering, Customer Success plus, he’s a nice human being and he loves to rap. Success for All is a key mantra of the company and he makes company culture and transparency a top priority. Now, compare that to some of the ass-hole CEOs I’ve worked with and for… 🙂

    Senior-level professional, submitted on

  8. Nick is incredibly personal – he knows all 600+ people at Gainsight and many aspects of their professional and personal lives. This allows him to build empathy across the organization and make decisions that are impactful for all stakeholders. He is ambitious but practical and can see the forest from the trees. He’s creating a human-first company that can be vulnerable and I believe he is changing the face of business.

    Staff, submitted on

  9. Human-first leadership – literally designing the movement around this and walks, talks, and breathes it every single day with his teammates. – Superhuman capacity – he’s there for every single milestone for our team, remembers your dog’s name, your birthday. While still taking well over 70% of his time in customer facing meetings. He’s not above any of it. He makes every customer feel loved.

    Senoir-level professional, submitted on

  10. Nick is an amazingly bright and energetic leader who is able to empathize, communicate, support and drive the success of our company seemingly with our any trouble. He has by far risen to the challenge of the Pandemic and helped our entire team know how to lead ourselves through it. I have never worked for a leader like Nick and doubt I ever will again.

    Mid-level professional, submitted on

  11. He truly is an embodiment of all the core values that Gainsight represents. He brings out the best in his team & across the organization. Winning in business while being human first couldn’t have been possible if it weren’t for Nick’s passion & ambition. One of the best leader an organisation could have during a pandemic.

    Mid-level professional, submitted on

  12. Nick is by far the best CEO I’ve ever had. His energy is amazing. He takes time for everyone in the company and leads by example. He admits when he is wrong and encourages people to both bring him ideas and disagree with him when needed. Both his mental and emotional IQ are extremely high. I’d work for Nick anywhere.

    Mid-level professional, submitted on

  13. Key strengths are in being true to Gainsight’s company values. He is human-first and is transparent. He is open and honest and let’s us know when things do not go as planned and shares when we win together. He is approachable and truly means it when he says he is always available and open to feedback and conversation.

    Mid-level professional, submitted on

  14. Nick is an incredible leader with strengths in: – creating a drive and why within team members – creating a safe and welcoming working environment – inspiring self growth and career growth – Encouraging and inspiring us to think outside of the norm – Hiring great leadership – Having a human first mentality

    NA, submitted on

  15. Nick takes servant leadership to heart and embodies a human-first mentality every day. There isn’t an employee or customer he won’t offer his time to and he seems to have ceaseless energy. He is incredibly transparent and brings his true self to the office every day. Proud to work at a company with him at the helm.

    Mid-level professional, submitted on

  16. Nick is well grounded, he strives for inclusion and diversity, and uses a human first approach wherever possible. All while scaling a successful company. I also appreciate his level of transparency. Many other companies claim and try to do the same but I’ve never experienced anything like this.

    NA, submitted on

  17. Nick is extremely caring about every employee at Gainsight. He promotes a culture of creativity, teamwork, and puts customers before anything. He is incredibly precise in his thinking and can purvey his ideas and thought leadership to any end user of the Gainsight product, current and future.

    NA, submitted on

  18. Nick treats every employee with respect and compassion, regardless of title. Nick is transparent and leads by example. A stellar role model as a leader, a father, and as a fellow human. Nick is proof that you can be human-first and still succeed as a CEO and a company.

    Mid-level professional, submitted on

  19. a Dedicated, authentic leader – able to Drive business results without sacrificing company culture – does everything he can to ensure the success and happiness of every single employee – Intelligent, well organized and able to deliver messages clearly and concisely

    Staff, submitted on

  20. One of the most compassionate leaders I have ever worked for. He’s the embodiment of our human-first culture. He somehow strikes this incredible balance of EQ and IQ – coupling his empathetic nature with an intense drive for best-in-class processes across the company

    Senior-level professional, submitted on

  21. Nick has shown strength and consistency as a leader of Gainsight. He has shown even throughout a Pandemic that we can evolve as a company and has modeled down to each employee what Human First means. I am lucky to work for such a humbling company and a great leader.

    Mid-level professional, submitted on

  22. Empathy, insight, intelligence. Nick connects with customers and teammates on a deeply personal level. There’s strong trust between us and him. He’s instilled a genuinely values driven culture and is the most transparent and humble business leader I’ve ever met.

    Mid-level professional, submitted on

  23. Nick is a great influence in the customer success industry. He is very passionate, knowledgeable and transparent about the industry and company’s short and long term plans. He believes in human first leadership and is open to new business ideas and concepts.

    NA, submitted on

  24. Nick Mehta exudes integrity in everything he does. He is very uplifting and caring. Full of bright new innovative ideas and very open to hearing what others think and have to say. I am so proud to work for this organization under the direction of Nick.

    Staff, submitted on

  25. ick is the most genuine, influential, and productive leaders I’ve had the pleasure to work with. He truly holds himself the the values that Gainsight has built, and does all that he can to ensure the success and happiness of every single employee

    NA, submitted on

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