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Profile
Sherrod has been leading teams for the past 20 years and technical customer success teams for the past 13 years. She is passionate about people and a process/frameworks junkie. Sherrod has a successful track record in working with teams, client bases and new markets globally to implement a company’s strategic goals, developing scaleable digital marketing strategies, building alliances and creating new commercial opportunities.
Sherrod is a dynamic business and team leader who’s influence is felt far beyond her core responsibilities. She is a key contributor and comfortable in all conversations, from customer meetings to product strategy sessions, and is both technically savvy and business-minded. In her role as Chief Customer Officer, she is the primary advocate for our customers’ needs with our internal teams, but also uses her abilities, and team, to contribute and deliver value in an agile way. She has played a key role in making Leadspace’s customer success, services, and support teams one of our key differentiators, and the reason customers continue to partner with us. Sherrod is also our go-to leadership team member for taking on strategic projects, like seamlessly leading Leadspace’s acquisition of ReachForce earlier this year.
As VP, Customer Success, Sherrod has built an CS team that’s second to none. In any case study we do with our clients, they will inevitably include effusive praise for our CS team, and many have identified Sherrod’s team as a key differentiator between us and our competitors. Sherrod and her team have already been recognized by the industry, e.g. here: http://www.womenworthwatching.com/sherrod-patching/ And as among the 100 Top Customer Success Strategists: https://mindtouch.com/2018-top-customer-success
Clear vision for self, company and team; Says what she does and does what she says; Has strong following of people, myself included Respects the team and seeks to always support driving towards success; Does not micromanage, trusts employees and gets out of the way to allow them to shine; Does not focus on what didn’t go wrong, but rather how to address concerns and grow from them Recognizes strengths and provides honest critique when needed Builds the team up through more challenging situations
Extremely sharp, has a very good understanding of the business as well as the technical aspects, superb communication skills.
An impressively strong woman who’s a role model in our company. Gets everything done easily and fast.
Amazing leader and innovator, especially in customer success. Speaks at all the key industry events
Breaking down complex subject matter into phrasing that can be understood across functions.
Sherrod leads by example as a hardworking, driven and compassionate leader.
Strategy, Business Development, Customer Relationship Management (CRM).
Strategic vision Transparency Energy
Personal relations, leadership.
Great leader
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