Sonia Comajuan
Chief Customer Care Officer
Altitude Software

(5.0)
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Sonia Comajuan is originally from Barcelona, Spain. With a Telecommunications Engineering masters degree by the UPC (Universitat Politécnica de Catalunya) and a PDG (Program in General Direction/Management) by IESE Business School, Sonia is PMP certified and accredited in Global Project Management for complex Telecommunication Projects (GPM) by Alcatel-Lucent. She is an Operations Transformation leader with broad international experience in the IT and Telco sector. Sonia has a strong Technology and Processes background, allowing her to drive Business Improvement through Efficiency, People Engagement, Digitalization and Customer Experience focus.


She has been part of Altitude Software for 6 years, but before joining Altitude, Sonia developed her career at Alcatel-Lucent through diverse executive international positions, the latest one being Global VP Quality and Customer Satisfaction and Director of Operations and Global Project Management, as well as executive board member at QuEST Forum. Her role is leading the worldwide Customer Care organization, comprising Technical Support, Service Reliability and Infrastructure, Operation Services, and Global Quality, with the mission to assist our customers in their daily operations, in whatever problem, doubt or need they may have, in a seamless way, so that they can focus on their business.


Sonia’s strive for excellence is always looking for continuous improvement and new ways of improving our service to our customers. As our real expert in the field, she is completely convinced that the key to an excellent Customer Experience is to care about your customers and your employees as you would care for your family: you care everyday about them so that everything is right, in a seamless way.

Reviews

54 COMMENTS


  1. Sonja is always incredibly focused, supportive, helpful and knowledgeable. In a crisis you want Sonja by your side… though when celebrating the wins and successes she’s often missing – as she’s burning the midnight oil helping and supporting the next person with a crisis or challenge. When customers need support or assistance – Sonja always has the customer’s needs and wishes in mind, and is always focused on her team being flexible in meeting or exceeding them – even when the challenge or need may seem unreasonable at first. Every organisation needs a Sonja – we’re just lucky that, today, she’s at Altitude!

    Mid Level Professional, submitted on

  2. Sonia is exceptionally high performer, able to organize remote and multidisciplinary teams to perform complex projects in a very agile way. She is able to deliver great results under pressure and in uncertain settings, always keeping high quality standards nd having customers in mind. Sonia is a also a great leader, showing the way by her personal example, working together with her team and peers. And she always has time for a great conversation, advice and motivation. Key strengths I would say: high performing, resilient, flexible, motivating and human.

    Senior Level Professional, submitted on

  3. Sonia is a very intelligent and dedicated person, with strong arguments, positioning factors and personality. Focused, it always seeks to bring to its followers, the necessary information so that the goals and results are achieved, organizing and emphasizing teamwork. The human side is also a highlight. It is always willing to help its followers, seeking to position them effectively within the corporation.

    Staff, submitted on

  4. Sonia is very good at operations and implementing technology services by introducing exponential technologies. She is very focused on results and always thinks about the customer experience and the teams. He speaks five languages and gets on with ease working virtually with international teams. She is flexible in her work and always brings good ideas that make it easier to transform businesses.

    Senior Level Professional, submitted on

  5. International leader with a clear technological visión and strong IT Services and Operations backgroung. Fluency in 5 languages and excellent communication skills. Telecommunications Engineering, PMP and ITIL certified. Her main personal skills are: leadership, goal-oriented, pragmatic and persevering. Excellent team leader and always role model.

    Senior Level Professional, submitted on

  6. She has successfully driven the IT services transformation implementation at Altitude Software, in an international, virtual and changing environment, thanks to a clear vision, strong technological and IT service background, and a combination of leadership, focus on results, flexibility and persistence

    Mid Level Professional, submitted on

  7. Self-awareness Situational awareness Excellent communication skills Effective negotiation skills Conflict resolution skills Collaboration skills and intercultural sensitivity Ability to work with different personal styles and approaches Being able to make courageous or difficult decisions

    Mid Level Professional, submitted on

  8. Honesty and integrity, Confidence, Inspires Others, Commitment and Passion, Good Communicator, Decision Making Capabilities, Accountability, Delegation and Empowerment, Creativity and Innovation, Empathy, Resilience, Emotional Intelligence, Humility, Transparency and Vision and Purpose

    Staff, submitted on

  9. Excellent communication skills Conflict resolution skills Ability to work with different personal styles and approaches Able to make courageous or difficult decisions Effective negotiation skills

    Mid Level Professional, submitted on

  10. Situational awareness. Excellent communication and negotiation skills. Collaboration skills and intercultural sensitivity. Ability to work with different personal styles and approaches.

    Mid Level Professional, submitted on

  11. Inteligence. Strategic vision. Commitment. Working capacity. Management of remote and multicultural teams. Resilience. Empathy. Focused to goals. One of the best women (person) I have meet.

    Mid Level Professional, submitted on

  12. Empathy Active listening Reliability Timely communication Team building Flexibility Ability to teach and mentor Analytic presentation Skills

    Mid Level Professional, submitted on

  13. Motivate the team and be the reference in the company to follow. It’s also knowing how to get the best out of each person and the humane treatment.

    Mid Level Professional, submitted on

  14. Leadership capabilities motivating the team to deliver the best services in a seamless way allowing the customers to focus on their business

    Mid Level Professional, submitted on

  15. Sonia is one of most driven, focused but thorough and to-the-point leaders that I know. Her work in as a Customer Care Officer is exemplary.

    Mid Level Professional, submitted on

  16. Self-awareness. Situational awareness. Excellent communication skills. Effective negotiation skills. Conflict resolution skills.

    Staff, submitted on

  17. Strategic vision Excellent management of multicultural and remote teams Resilience Emphaty Commitment

    Mid Level Professional, submitted on

  18. Her high capacity for work and leadership, as well as the ability to imptove processes and support the teams

    Staff, submitted on

  19. Excellent leader in the management and definition of processes related to customer service.

    Mid Level Professional, submitted on

  20. Highly strategic, but also down to earth to develop realistic plans and make them happen.

    Senior Level Professional, submitted on

  21. Great data analysis High people management Always oriented to customer satisfaction

    Mid Level Professional, submitted on

  22. Strategy&Creative Thinking Inspirational Leadership Outstanding team performance

    Staff, submitted on

  23. Strategic Vision. Digital Transformer. On the job leadership. Commitment. Empathy

    Senior Level Professional, submitted on

  24. She bring to the company a strong concept of governance using UTIL and Agile.

    Staff, submitted on

  25. strategic approach always, great strength to accomplish business goals

    Mid Level Professional, submitted on

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