Swapnil Jain
CEO and Co-Founder



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Swapnil Jain is the Co-Founder and CEO of Observe.AI. Observe.AI is an Intelligent workforce platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. Jain has over 9 years in the computer software industry. He began his career in 2012.

Earlier in his career he worked with Twitter as a technical team lead.

Jain graduated from the Indian Institute of Technology with an undergraduate degree in computer science.



  1. People-First Mindset: Truly cares about all Observe. AI employees on personal level, hosting biweekly All-Hands meetings to address employee concerns and hosting office hours for any team member to meet with him directly to share concerns. Visionary: Confidently sets the direction he wants to take the company, regularly sharing his vision with the team while also inspiring the board to back his vision. The product-market fit of the company is directly a result of his ability to shrewdly identify a market need, and work with top engineers to develop a product that has led to the company being the #18 fastest growing startup in Silicon Valley, and Forbes recognized two years in a row as a Top AI Company. Motivational: Creates energy and enthusiasm across the organization, rewarding team members with awards, SPIFFs, and fair compensation. Values Autonomy: Empowers his employees to learn through experience and problem solving, strongly supporting the ‘Fail Fast’ mentality that is necessary to maintain agility and support experimentation for a startup. Analytical/Data Driven/Technical: Understands the technical product development process and is able to connect to the larger product vision through his own background as one of Twitter’s first employees.

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