Customer Success Management
San Francisco, CA


Overall Rank: 53
Category: Customer Management
Category Rank: 4

Top 100 Software Companies of 2020


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Growing companies understand the importance of attracting a customer base, while continued customer happiness goes by the wayside. The wide adoption of SaaS has forced companies to consider new customer retention strategies, and Gainsight is focused on renovating the field of Customer Success Management (CSM). Since the company’s founding in 2009, Gainsight’s platform has evolved into a comprehensive tool for ensuring continued customer success across industries.

Gainsight provides enterprises with data-harnessing capabilities that are specifically geared toward maintaining and improving client experiences. The platform takes disparate data from multiple sources and turns it into discernable, actionable insights on customer needs. By moving beyond simple retention, businesses can focus on actively improving their overall customer experience. When customers are satisfied, they are more likely to consider new upsell opportunities before seeking new systems altogether. Gainsight’s software integrates with any Customer Relationship Management (CRM) system, including industry-leader Salesforce, making it easy to adopt and implement quickly.

Since 2013, CEO Nick Mehta has led by example, employing the “Golden Rule” into Gainsight’s product as well as its own company culture. His commitment to “treating others as you would treat yourself” is refreshing in the competitive world of e-commerce. In his time at the helm, Gainsight has raised over $150 million in funding and expects to hit an ARR of $100 million in 2020. Current users include software heavy-hitters such as Adobe, HP, Marketo, and Workday, illustrating the value of Customer Success Management as an essential component of any enterprise’s prosperity.

Key Products

1. Customer Cloud - Drive Retention and Growth With Gainsight's Customer Cloud

2. Gainsight PX - User Analytics and Product Engagement to Help You Drive Growth

3. Gainsight RO - Retain and Grow Your Customer Base to Optimize Revenue

4. Gainsight CX - Customer Experience Software Built For B2B

5. Gainsight CS - Deliver the Outcomes Your Customers Desire