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Can Microsoft Overtake Salesforce As The New Reigning SaaS Leader?

Salesforce has been a leader in customer relationship management (CRM) software for decades, but some analysts suggest that Microsoft is in a position to make gains and overtake the SaaS giant over the next three years. In 2011, Microsoft started looking like a serious contender in the CRM space, following the launch of Microsoft Dynamics CRM Online 2011...