After a tumultuous period of uncertainty in the stock market, a number of tech companies are breathing a sigh of relief with positive fourth-quarter earnings — including some cloud computing companies, like Qualtrics, exceeding expectations. Qualtrics, the SAP experience management subsidiary, reported Q4 revenue that surpassed Wall Street’s expectations but fell short of a profit. However, it did cross the billion-dollar mark in 2021 for the first time ever. This represents an increase of more than 40% year-over-year.
Presiding over this rise in revenue is CEO Zig Serafin, who joined Qualtrics in 2016. Founded in 2002, Qualtrics provides cloud-based solutions that help digital enterprises better focus on the experiences of both customers and employees. Serafin has seen his company grow to over 12,000 customers and also managed its 2019 acquisition by SAP, and he recognizes the significance of the rate at which it is still growing. In 2022, Serafin intends to continue the trend by placing emphasis on the company’s partnerships, international expansion, and a steady increase of its workforce. He also fully expects revenue to continue its rise at a similar pace to that of 2021, hoping to see it reach over $1.4 billion.