San Francisco-based field service management firm ServiceMax has announced that its latest service, ServiceMax Asset 360, now allows users to integrate their data with Salesforce. This new integration will bring the company’s asset-centric approach and experience of over a decade to more users across a broader set of industries to keep critical assets running.
Built on Salesforce Field Service, Asset 360 provides visibility into assets in the field so companies can maximize asset performance. This new insight is set to empower service leaders to shift to business strategies that propel their business forward in an age where service is a differentiator.
The insight provided by ServiceMax Asset 360, natively developed within Salesforce Field Service, empowers customers to shift from selling products to adopting “outcome-based strategies,” the company said. The new service’s goal is to enable reduced implementation time with enhanced workflows directly to customers.
ServiceMax Asset 360 for Salesforce will be available in November 2020. The company will also continue to offer, support, and invest in bringing new technologies to its existing core platform.
“With the combination of ServiceMax Asset 360 and Salesforce Field Service, companies across industries will have access to enhanced asset management and dynamic resource scheduling capabilities on a single platform,” said Mark Cattini, Senior Vice President of Field Service Management at Salesforce, “This is the future of field service, and it’s connected, proactive and intelligent.”
This announcement comes as Salesforce unveiled Salesforce Field Service. Built on the Salesforce platform, this new solution provides new capabilities such as new appointment and optimization capabilities.
According to the company, Asset 360 will accelerate time-to-value to support asset-centric business processes with pre-configured templates and industry best practices. It will also help users gain insight into warranty coverages and improve service margins by limiting uncovered work with warranty and entitlement management. This is in addition to maximizing contract attach rates and renewals as well as ensuring warranty-to-contract conversion.
Back in February, the relationship between the two competitors developed when Salesforce Ventures joined forces with ServiceMax's owner Silver Lake to invest $80 million into the field service management firm. The continued partnership and integration of the companies’ offerings will allow for broader reach to users across industries.
