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Twilio Helps New York City Reopen With Contract Tracing Operations Amidst Privacy Concerns

In May, New York City announced it was tapping tech company Twilio to launch a contract tracing operation to help reopen the city and economy. Part of the deal would see the deployment of a cloud-based contact center on Twilio Flex as well as the use of Twilio SMS and Voice as part of its COVID-19 tracing program...