Linda Crawford is Chief Executive Officer at Helpshift, an AI-powered messaging-based customer service platform. As CEO, Crawford spearheaded expansion into the enterprise and oversaw the launch of bot-based web chat and SensAI — the first AI technology designed specifically for customer service. In addition, Crawford immediately started growing both the customer base and the management team.
In the year since Crawford took on the leadership role at Helpshift, the company has been in massive growth mode. Helpshift is currently installed on over two billion devices around the world and has more than 825 million monthly active users. Through its in-app and web-based AI-powered support platform, companies can resolve issues quickly, a win for everyone.
Helpshift bridges the disconnect between conventional customer service channels – like email and phone support – and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s conversational messaging capabilities, companies can resolve issues more efficiently, boosting customer satisfaction in the process.
Helpshift’s client list includes hundreds of leading brands, including Microsoft, Comcast Xfinity, Supercell, and Zynga.
Crawford has two decades of experience in customer relationship management, having held several executive positions at Salesforce and Siebel Systems and as a member of the board at Demandware.
Crawford is passionate about supporting and mentoring women in the technology industry – so passionate, in fact, that she came out of retirement to take the CEO position at Helpshift in order to advance the representation of women in tech leadership. As CEO of Helpshift, Crawford is able to make diversity a top priority at the company and can use her position to influence other executives to do their part.
One of Crawford’s first actions was requesting a review of compensation based on gender to ensure employees were being paid fairly. Crawford views her position as an opportunity to take a stand and reinforce Helpshift as a leader in workplace culture and employee empowerment…making Crawford a Top 50 SaaS CEO.